Outsourcing
Interview: Zego CEO Sten Saar
Zego co-founder and CEO Sten Saar tells Emmanuel Kenning about the insurtech’s significant growth ambitions, how he came into the market nearly four years ago and why he is committed to it for the long haul
Insurance Covid-Cast episode 14: Newsmaker special with Crawford & Company group chief executive Rohit Verma
In this Insurance Post and Insurance Age video cast brought to you while our journalists are working from home, we present the latest in a series of newsmaker specials focused on the people behind the lockdown headlines.
Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth
In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave…
Roundtable: The rush to technology
The seemingly headlong rush by insurers to connect everything, pulling together fragmented legacy systems and IT architecture has left many of them struggling to find the right solutions. Post gathered a group of experts together to see how firms are…
Roundtable: Control your innovation destiny
Few disagree that the industry needs to innovate, but blue sky thinking is quickly clouded by conundrums around outsourcing, unwieldy legacy systems and the short-term need to turn a profit
Regulators consult on operational resilience
Insurance is one of the sectors under the spotlight in a shared policy summary and joint consultation by the Financial Conduct Authority, Prudential Regulation Authority and the Bank of England on incoming requirements to strengthen operational…
Special report: The future of claims in commercial broking: Expert view
Technology and staff investment are key to delivering great commercial claims service. Insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise, writes Victoria Keating, claims relationship…
Roundtable: Building out from the back office
The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…
MIB working with Aon to secure £400m of terrorism reinsurance cover
The Motor Insurers' Bureau hopes to secure £400m worth of reinsurance cover with an excess layer of £100m, ahead of the demutualisation of terrorism risks for third party motor on the 1 January 2019.
Interview: Ian Muress, Sedgwick International
Having left Crawford in April 2017 after 15 years at the firm, Ian Muress resurfaced in January as CEO of Sedgwick International, a claims business he describes as the largest of its kind "on the planet". He spoke to Jonathan Swift about why people…
Interview: Ali Crossley, BGL
In less than a year in her new role as managing director for Junction and BGL Customer Services, Ali Crossley has helped implement more than 100 digital improvements across the group's brands.
IAG examining future of 141 roles in Christchurch
Australian insurer IAG has placed 141 jobs in Christchurch under threat of redundancy.
Anna McEntee to head up BGL's Frontline business
BGL Group has appointed Anna McEntee to lead its Frontline business, marking the conclusion of the consolidation of senior leadership team in the company’s Insurance Distribution and Outsourcing division.
Analysis: Energy risks: negative energy?
The insurance industry is worried about the energy sector. This already complicated and fragmented industry is getting more complex, especially with pressure from governments to increase production from renewable sources, just as the risks it faces are…
Gibraltar: Between a Rock and a hard Brexit
A minority of Gibraltarian insurers could suffer from the loss of European passporting rights but the territory could also attract companies looking to enter the UK market after Brexit.
Davies makes first acquisition since private equity investment
Davies Group has acquired regulatory services business Cynergie UK, its first deal since gaining a new equity backer.
CEC launches tie-up with Compass
Claims Equilibrium Club will provide claims support to Compass Broker Network.
Week in Post: CMC impersonators, NED worries, and a Team GB gold medal winner
Sitting in my front room on Saturday morning I took a phone call from a claims management company.
Europe: Aspiro ruling could increase VAT costs for outsourced services
Every so often a case emerges that threatens significant change to the insurance industry. The recent European Court of Justice decision in the case of Aspiro, a Polish claims handing company, has done just that.
Charles Taylor to set up a TPA in Q4
Charles Taylor will establish a third party administrator to handle specialist lines later this year, Post has learned.
Blog: So what will Brexit mean for insurance claims staff?
Following the UK electorate’s vote to leave the European Union, there has been a lot of crystal ball gazing as to what it might mean for the insurance industry.
Outsourcing: Shaping up to demonstrate customer focus
Service providers and insurers are sharpening up their outsourcing practices to bring them into line with tough new regulatory demands outlined by the Financial Conduct Authority a year ago.