Outsourcing
In Series: Outsourcing - Hand in hand
Research shows that customers remain loyal to brands that treat them well. A great experience makes them more likely to buy or repeat a service, but once trust is lost it is hard to win back.
In Series: Outsourcing - Clear the decks
Having underwriters carry out administration tasks wastes time and doesn't make business sense, says Paul Firkins.
In Series: Outsourcing - Can't someone else do it?
Outsourcing administration can ease the pressure on staff, allowing them to focus on the jobs they were hired to do.
Xchanging hails successful launch of settlement platform
Business processing outsourcer Xchanging has gone live with phase one of Netsett, a global net settlement platform launched in September 2012.
In Series: Outsourcing - Sharing the load
How can outsourcing services to specialist third parties help insurers achieve their growth goals?
In Series: Outsourcing - Growing pains
Insurers should embrace outsourcing to grow their business in areas they might not be confident tackling in-house.
Service failures by outsourcers number three cause of supply chain disruption
Outsourcing failure is now a significant cause of supply chain disruption, according to a report by Zurich.
Asia View from the Top: The effects of globalisation
'May you live in interesting times' is apparently the English translation of an ancient Chinese curse, and the past few years have been interesting and challenging from an underwriter's point of view.
Xchanging expands Apac footprint
Business process outsourcing provider Xchanging is to open delivery centres in China and the Philippines.
Lyons Davidson awarded ABS licence
Lyons Davidson has had its alternative business structure approved by the Solicitors Regulation Authority.
IMR extends Xchanging tie-up
Xchanging has been awarded a five-year extension to its contract to operate the Insurers' Market Repository.
Aviva's Spencer admits Lloyd's re-entry still possible
Aviva’s new chief executive of general insurance in the UK & Ireland hopes to stay in his new role for at least three to four years in a bid to bring some continuity to the business he joined 17 years ago.
Hong Kong insurers face stricter outsourcing rules
Hong Kong-based insurers will have to comply with new rules governing outsourcing from January 2013.
Jubilee parent targets Direct Group
The parent company of Lloyd's managing agency Jubilee is in talks to acquire a stake in insurance administration specialist, managing general agency and top 50 broker Direct Group, Post Online has learned.
Quindell to support substantial growth with further outsourcing deals
Quindell chief executive Rob Terry is targeting bottom line growth of up to 25% over each of the next five years, after his firm increased revenue from £1.8m last year to £45.6m in the first half of 2012.
Mild Q1 weather blamed for RIIG loss
Resources in Insurance Group has blamed unusually mild weather conditions in the first quarter of the year for a loss of £696 581 in the first six months of this year.
Outsourcing: Shall we take this outside?
The multi-billion pound business process outsourcing industry is gaining favour with the insurance industry - and it is about much more than just offshore call centres
VAT & Outsourcing: VAT's the way to do it
The rules on VAT in the insurance industry can be complex when it comes to outsourcing, and the European Union isn't providing any quick and easy answers.
Post magazine - 12 July 2012
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
High Net Worth: Join The High Flyers
With the lucrative high net worth market continuing to soar, it’s little wonder so many new entrants are getting on board – but there could be a hard landing ahead for some
Quindell boss outlines FTSE ambitions
Quindell chief executive and chairman Rob Terry has outlined his strategy to lead the business he founded nine years ago into into a FTSE-100 company through acquisitions and organic growth.
Xchanging appoints new global sales director for insurance
Business services provider Xchanging has named Mike Reynolds as global sales director of insurance with immediate effect.
Tapiola and Local Insurance agree outsourcing deal with Tieto
Finnish insurers Tapiola and Local Insurance Group have signed a five-year deal to outsource IT infrastructure services to Finnish IT services company Tieto.
Charles Taylor cuts net debt to £32.6m in Q1
Insurance services provider Charles Taylor Consulting reduced its net debt from £34m to £32.6m in the first quarter.