Claims
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.
Three-quarters of vehicles removed from Luton Airport car park
Luton Airport has issued an update on the salvage operation following last year's car park fire, confirming that 75% of the vehicles have now been cleared.
Civil injury fraudster caught out by ‘Jeremy Kyle’ appearance
A fraudster has been convicted of exaggerating her civil injury claim after being caught out by footage of her on ‘The Jeremy Kyle Show’.
Could rugby court clash shift the sport to self-insuring?
The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the…
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
Ageas catches out fraudster who lied about burglary
A fraudster has been convicted after he made a claim to Ageas for goods he said were stolen that had instead been sold on an auction site.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Insurers' struggle to fill job vacancies laid bare
Data analysis: The extent to which insurance is an experienced employee’s, rather than an employer’s, is laid bare by recruitment adverts posted at the start of this year.
Motor insurance payouts hit record high in 2023
The Association of British Insurers’ latest Motor Insurance Claims Tracker has revealed that motor insurers paid out a record £9.9bn in motor claims in 2023.
What happens now on the OIC landscape post-Rabot?
After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell…
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
Q&A: Waseem Malik, Aviva
Aviva’s chief claims officer Waseem Malik spoke to Insurance Post about the evolution of claims roles, the progress of Aviva's digital transformation, and emerging trends in fraud.
Crawford’s Benedict Burke announces retirement
Benedict Burke, chief client officer at Crawford & Company, has announced he will retire at the end of June.
D&G aims to create Uber-like claims experience
Domestic & General CEO Matthew Crummack has shared how he hopes to use the US insurtech the provider bought at the start of the year to create an “Uber-like” claims experience.
Lessons from a Bad Beet harvest for agricultural insurers
Could recent payouts to sugar beet farmers for revenue lost to bad weather lead to a growth in insurance options for out-of-doors crops, including parametric solutions? Edmund Tirbutt investigates.
Tributes paid to fraud expert James Pinder following his passing
The insurance industry has paid its respect to former DWF partner James Pinder, a man described as “a true fraud fighter from before fraud fighters were a thing”.
JCG uplift of 22% could mean small track claims limit is increased
The incoming uplift for personal injury claims recommended in the Judicial College Guidelines might need to see an upheaval in limits applied to the Official Injury Claims portal.
FCA still unhappy with motor insurance valuations
Despite previous enforcement action, the Financial Conduct Authority has felt in necessary to issue motor insurers another warning against undervaluing written-off or stolen vehicles
British Insurance Awards 2024 shortlist revealed
The shortlist of the 30th British Insurance Awards, which will take place at the Royal Albert Hall on 3 July, is announced today.
Suspected serial insurance fraudster arrested
Operation Henhouse, a month-long nationwide 'policing intensification' on fraud that ran through February, has resulted in the arrest of a suspected serial insurance fraudster.
‘Common sense prevails’ as Supreme Court rejects insurer mixed injury appeals
The Supreme Court has rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries.