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ABI urges insurers to strengthen support for abuse victims
The Association of British Insurers has produced two guides to help customers and colleagues experiencing economic abuse, setting out steps to support those affected.
Diversity and Inclusion In Insurance Awards 2026 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2026 Diversity and Inclusion In Insurance Awards.
FCA continues to scrutinise premium finance APR outliers
Chris Knight, the Financial Conduct Authority’s new director of insurance, has revealed he wants to see premium finance annual percentage rates fall further.
Boycott Bloody Insurance change tactics and plan global protest
Boycott Bloody Insurance has revealed protests against the insurance industry will become more artistic and expand into the regions.
AI leap allows insurer websites to quote directly to LLMs
Artificial intelligence agents can now obtain real insurance quotes directly from websites without customers having to identify or install an insurer’s AI app, according to WaniWani.
How does the London Market keep its edge post-Blueprint Two?
Following the shelving of Blueprint Two, Tom Luckham explores how the London market is learning from the successes and failures of the programme in order to transform the technical capabilities of the sector.
The changing face of insurance fraud
Inflated claims still drive the losses, but fraudsters have gone digital. AI, deepfakes and virtual accidents mean fraud detection now relies as much on judgement as on algorithms, finds Martin Friel.
Time:To – MGAA’s Keating on how to stay on top of governance
The importance of data to keep tabs on delegated authority to satisfy the regulator is stressed by Michael Keating, CEO of the Managing General Agents’ Association, in the latest Insurance Post Time:To video.
Autoglass warns insurers over risks of excluding windscreen cover
An increase in stripped-back motor insurance products entering the market over the last six months has prompted a warning that customers may not fully understand the financial consequences of choosing policies without glass cover.
Is it Terminator: Judgment Day for insurance AI?
Editor’s View: Emma Ann Hughes argues the safest future for insurance as it intertwines with artificial intelligence is one where humans retain the ability to say “Hasta la vista, AI” and can still keep calm and carry on if they have to flick the kill switch.
Editor’s Choice
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Has broker Bennetts set a record with seven owners since 2000?
Content Director’s View: Private equity, consolidators, insurers seeking diversification ... these have all contributed to a boom in M&A and investment in the UK insurance sector since 2000. Jonathan Swift looks at which businesses have – as a result – changed hands the most since the turn of the century.
How insurers are navigating a stormy yacht market
From superyachts to mid-tier pleasure craft, Tom Luckham explores what's driving the yacht insurance market, and whether better tech, data and underwriting is keeping pace with risk.
Protecting panting pets from overheating in heatwaves
As the UK swelters through heatwaves, Scott McGee discovers insurers are seeing signs that soaring temperatures are changing the nature of pet claims and prompting renewed focus on prevention.
Insurance matrix
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
Energy leaders say insurance is ‘essential’ to their business
Energy business leaders view insurance as essential to their business and reckon insurers’ importance will grow, according to new data gathered by Reuters Insights and Axa XL.
Parametric benefits gain traction in travel insurance
A growing number of providers are introducing automatic flight and baggage delay payments as demand for faster claims solutions increases, according to Anna-Marie Duthie, insight consultant for general insurance at Defaqto.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
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