Opinion
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Is it time to write an obituary for telematics?
Content Director’s View: With once market leader Insurethebox now closed to new business and renewals, Jonathan Swift asks is the golden age of UK telematics insurance already over or should he wait to see how the latest new dawn pans out before writing…
FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
Aviva’s Barter on helping brokers solve SMEs’ financial puzzles
View from the Top: Phoebe Barter, group brand and sponsorship director at Aviva, says insurers and brokers need to work together to aid SMEs like the one featured in Aviva’s latest ad.
How to keep talent in the broker ecosystem
The broker market is at a critical inflection point when it comes to attracting and keeping the best talent, argues Joanne Payne, chief people officer at PIB Group, who says the sector needs to nurture fresh talent’s ability to network.
Why the law on bereavement damages is unfair and out of date
Trade Voice: Kim Harrison, president of the Association of Personal Injury Lawyers, says Scotland’s fairer system hasn’t caused disquiet from insurers and asks why England and Wales remain stuck in the past.
What Labour must do to make social care insurance work
Editor’s View: As the Labour government turns to insurance to solve the UK’s social care funding crisis, Emma Ann Hughes outlines what health secretary Wes Streeting needs to do to convince the sector’s chiefs that creating cover will be good rather than…
RSA’s Norgrove on what it takes to achieve net zero
View from the Top: Ken Norgrove, UK&I CEO of RSA Insurance, outlines insurers’ role in enabling the low-carbon transition and supporting UK economic growth.
Stark asbestos risk in UK schools brought into focus
Jonathan Edwards, head of insurance and risk at HCR Law, warns insurers and brokers they need to move from passive monitoring to proactive risk mitigation in order to prevent hundreds of thousands of teachers and pupils dying as a result of asbestos…
Five steps to non-performative culture change
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, urges organisations to move past performative lip service with five steps to cultivate genuinely ethical cultures.
Did insurance deserve to be snubbed by the NY Honours List?
News Editor’s View: Despite more than 1,200 names on the New Year’s Honours List 2025, leading lights from the world of insurance were hardly to be seen. Scott McGee asks if it is justified and what the sector's staff need to do to be celebrated.
How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.
Evolution of insurance in the era of generative AI
Richard Hartley, CEO and co-founder of insurtech Cytora, explains how insurance roles are evolving as a result of generative AI and the new jobs being created within businesses because of this technology.
Could the Aviva-DLG deal spark a personal lines M&A boom in 2025?
With Aviva and Direct Line Group’s £3.7bn merger looking like a done-deal, Insurance Post ponders what rivals could be thinking. Could 2025 be the year of a personal lines M&A boom?
Why more insurers should support vulnerability database
Martyn Mathews, managing director of SSP Broker, urges insurers to support the Vulnerability Registration Service, which enables consumers to confirm they are vulnerable allowing providers to ensure they are treated appropriately.
Why Aviva and Direct Line mega merger is nothing to fear
Editor’s View: Working her way through centuries of issues of Insurance Post just as Direct Line’s shareholders accepted Aviva’s £3.7bn bid for the business proved a timely reminder for Emma Ann Hughes of the pros and cons of mega mergers.
Impact of foreboding on the forecourt on insurance
Jeremy Irving, partner at Browne Jacobson, unpicks the potential impact of a Court of Appeal ruling on commission disclosure for the general insurance industry.
Was 2024 the ‘Year of Reality Check’ for insurtechs?
Content Director's View: With territorial withdrawals and scaling back on products, Jonathan Swift asks whether 2024 represented the year the UK insurtech space got a reality check; and mulls whether a second Summer of Insurtech could soon be around the…
Ageas's Linklater on climate changing the role of insurers
View from the Top: Ageas UK claims director Stephen Linklater says that more frequent extreme weather events is broadening insurers’ responsibilities.
An insurance talent crisis or opportunity of the decade?
Lorraine Jeckells, managing partner of Free Partners LLP, says insurers can offer the kind of careers that young people want so providers wishing to win the talent war should "tell a new story."
ABI’s Clark says insurers can’t tackle climate change alone
Trade Voice: As the UK's extreme weather problem worsens, Louise Clark, general insurance policy adviser at the Association of British Insurers, calls on the government to take action.