Opinion
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.
Little less conversation and a lot more insurtech action please
Editor’s View: The Labour government’s insurtech ambition would be laughable if it wasn’t so delusional, argues Emma Ann Hughes.
View from the Top: Don’t allow price talk to drown out the quality of insurance
As the insurance market shifts into a new phase, competition intensifies and price becomes the dominant factor in decision-making, Richard Coleman, managing director of Ecclesiastical, argues while affordability matters the real value of insurance lies…
Failure to prepare for extreme weather causes school closures and education losses
Recent flooding and heavy rain across the UK have once again forced school closures, which Gareth Magrath, senior associate director at Brawdia, argues highlights education providers’ vulnerabilities from weather-related property losses plus the need for…
Why claims are the true test of an MGA
As the MGA sector continues to evolve, Michael Keating, CEO of the Managing General Agents’ Association, argues claims excellence must be a strategic priority and technology embraced for efficiency, service improvements and complimenting the human touch.
Are pay freezes jeopardising broker staff retention?
With some insurers pushing for a full return to the office and pay increases failing to keep pace with inflation, Scott McGee explores how some employees are voting with their feet – and how the sector should rethink its approach to hiring and retention…
Why Aviva’s takeover of Direct Line is bad news
James Daley, managing director of Fairer Finance, shares his thoughts on Aviva’s £3.7bn takeover of Direct Line Group and raises concerns about the impact of mega mergers on customer service.
Political violence losses and logistical challenges for claims
Dealing with insurance claims relating to political violence demands a rapid, specialised and technologically sophisticated response, according to Hugh Sparks, managing director of onshore energy and mining plus natural resources at Charles Taylor.
What a softer market means for the private client market
Trade Voice: Suzi Rackley, member of the CII Broking Community board and client director at Howden Private Clients, looks at what signs of a softer market mean for insurers, brokers and customers.
How the Battle of Hastings could hurt insurers
Editor’s View: Hastings Insurance’s victory over HM Revenue & Customs marks a significant turning point for insurance intermediaries and their ability to recover VAT, according to Emma Ann Hughes.
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Transatlantic collaboration key to tackling AI fraud
Mike Brown, partner and head of fraud at law firm Weightmans, discusses how with the Insurance Fraud Investigators Group voting to form a UK chapter of the International Association of Special Investigation Units, transatlantic collaboration is key to…
Confronting the challenges in our EV evolution
Trade Voice: Jonathan Fong, manager of general insurance policy at the Association of British Insurers, sets out the challenges the UK faces around increased adoption of electric vehicles.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
Housing shortages force insurers to think creatively
View from the Top: Megan Dunford, head of large and complex property claims at Zurich, discusses the growing challenges in sourcing alternative accommodation for displaced customers amid rising costs and supply shortages.
Why telematics is far from dead and buried
Liam Parker, Winn Group’s telematics and electric vehicle first notification of loss manager, shares why telematics far from being on the wane should be at the heart of modern motor claims handling.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Why we need women’s networks now more than ever
Editor’s View: The insurance industry needs women’s networks now more than ever, Emma Ann Hughes argues, especially given the popularity of the likes of online influencer Andrew Tate and US President Donald Trump.
Allianz Partners’ Moon on women who made her reach for the stars
Patricia Moon, CEO of Allianz Partners UK and Ireland, on inspiring the next generation of female leaders, being viewed as aggressive rather than assertive, and creating job adverts that encourage women to apply for jobs.
Zurich’s Bate on insurers accelerating gender parity progress
Ahead of International Women’s Day, Natalie Bate, head of education, charities and social organisations for Zurich Municipal, shares the five steps insurers should take to accelerate action and achieve gender parity in our lifetimes.
Why the race for equality should be a relay rather than a marathon
Charlotte Wilson, executive underwriter for fine art at Apollo, grabs the baton and ensures female colleagues have lanes beyond the whim of invitations to sporting events to raise their profile in the insurance industry.
