Opinion
Wheels in motion for changes that benefit insurance customers
Following her attendance at inaugural meeting of the government's motor insurance taskforce, Rocio Concha, director of policy and advocacy at Which, shares her hopes for robust action from the regulator to make the sector work better for customers.
Why the government should examine how all insurance prices are set
James Daley, managing director of consumer group Fairer Finance, argues the government task force to tackle motor insurance should consider the way the entire general insurance market works.
Ecclesiastical’s Coleman on why great insurer service starts with culture
View from the Top: Richard Coleman, managing director of Ecclesiastical UK, explains why insurers should be putting more focus on service as part of their business strategy.
Why insurers should rethink their approach to tree removal
Freya Chapman, residential lead at ground engineering specialist Mainmark, explains how insurers can triage tree-related subsidence in a low impact way.
MGAA’s Keating on avoiding a ‘boom and bust’ cycle
Trade Voice: Mike Keating, CEO of the Managing General Agents’ Association, says MGAs must maintain underwriting disciple if they want to hold onto the hard-won strides of recent years.
Why premium finance is like a teenager’s stinky socks
Editor’s View: Emma Ann Hughes reflects on the ramifications of the Financial Conduct Authority shifting from issuing warnings to kicking off a review of premium finance for home and motor insurance on Wednesday (16 October).
Allianz’s Thomas on how insurers can be sustainability change-makers
View from the Top: Bethany Thomas, head of sustainability at Allianz, says it’s time for the insurance industry to deliver on its sustainability ambitions.
Unexpected insurance fallout of the prison crisis
Andrew Steel, partner and police defence lawyer at national law firm Weightmans, and member of the Forum of Insurance Lawyers’ Public Sector & Blue Light Sector Focus Team, explores the insurance implications of Operation Early Dawn amid the UK’s prison…
Why the FCA should slash red tape to save brokers
News Editor’s View: Scott McGee examines the impact of the Financial Conduct Authority’s Consumer Duty, debating whether the regulator's promise to reduce the weight of regulation is too little, too late for small brokers struggling as a result of red…
Markerstudy’s Barnard on the continued importance of Lloyd’s
View from the Top: Joe Barnard, director of group sales and business development at Markerstudy, highlights Lloyd’s’ adaptability, strong reputation and talent as key to facing future challenges.
Why overseas capacity has become a concern for MGAs
Will Reddie and Bob Haken, partners at law firm HFW, explore the growing concern among managing general agents operating in the UK without capacity, which would put them in breach of regulations and runs the risk of criminal sanctions for both the…
Foil on why a loss for credit hire companies is a win for insurers and customers
Trade Voice: Max Withington, member of the Forum of Insurance Lawyers’ credit hire sector focus team and Horwich Farrelly partner, and Graeme Mulvoy, Horwich Farrelly partner, look at developments in credit hire claims that could presage cheaper premiums.
Aviva’s Storah urges ‘belt-and-braces approach’ for climate impacts
View from the Top: Jason Storah, CEO of UK & Ireland general insurance at Aviva, says the UK needs a holistic approach to flood risk management in a changing climate.
How insurance is addressing the boom in medical tourism
Vered Lobel, CEO of OneBefore, an MGA specialising in consumer insurance, explores the rise of medical tourism, the accompanying risks, and how insurers are responding to these changes.
CII’s Connell tackles fair pricing for premium finance
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says there are many ways of justifying whether a price is reasonable or not.
Time to shift from diversity thinking towards inclusive action
Editor’s View: Emma Ann Hughes reflects on Lloyd’s tenth Dive In festival and concludes it showed the insurance industry needs to go from Sunday morning thinking about diversity to Monday morning action to create an inclusive culture.
ABI’s Gurga on why the regulator should follow the Chancellor’s positive lead
Hannah Gurga, director general of the Association of British Insurers, says regulators should take note of Chancellor Rachel Reeves’s optimism at this week’s Labour Party conference.
Miller’s Craven on unconscious nature of excluding behaviour
As Dive In draws to a close, Natacha Craven, chief human resources officer at Miller, considers unconscious bias plus how we are all culture carriers – and responsible for making a difference to the inclusive culture of the insurance industry.
Davies’s Blunt argues if you can see it, you can be it
Carolyn Blunt, vice president of the Academy at Davies, says school outreach programmes are attracting diverse talent into the sector but, to create an inclusive culture, the make-up of the highest levels within all insurance organisations needs to…
AmTrust’s Challis on embedding inclusion in the HR life cycle
Helen Challis, group head of HR at AmTrust International, reflects on diversity efforts in the past decade and why inclusion initiatives must be meaningful and results oriented.
BMS Group’s Erwin champions employee networks
Louisa Erwin, group head of diversity, equity and inclusion at BMS Group, argues it is essential for the insurance industry to continue to amplify the voices of employee resource groups and networks.
Sedgwick’s Cowell on inclusivity lessons learned from Covid
Vicki Cowell, head of colleague resources at Sedgwick, considers the lessons learned from Covid-19 about flexible working and how the insurance industry must move away from linear progression paths to become more inclusive.
Markel’s Humphreys on ensuring everyone can thrive
Dr Julie Humphreys, head of diversity and inclusion at Markel International, outlines the importance of a people-powered approach to achieving inclusivity in the insurance industry, with a focus on creating an environment where everyone can thrive.
CFC’s Hadebe urges others to embrace commonalities
Sukoluhle Hadebe, assistant underwriter at CFC, says creating an inclusive insurance industry culture requires intentional mentoring and active allyship.
