Ecclesiastical’s Coleman on why great insurer service starts with culture
View from the Top: Richard Coleman, managing director of Ecclesiastical UK, explains why insurers should be putting more focus on service as part of their business strategy.
Much has been written about insurer service over the past couple of years, and not all of it in glowing terms. Some (but not all) of that criticism has been justified; many insurers have struggled to
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
LMA calls for underwriter training to address ‘silent’ transition
The Lloyd’s Market Association has recommended that underwriters go through transition training to understand client’s transition pathways and avoid “silent” transition risks.
Axa XL extends cyber cover to internal GenAI risks
Axa XL has extended its cyber insurance coverage to emerging generative artificial intelligence risks, but risks associated with popular GenAI chatbots such as ChatGPT and Microsoft Copilot remain out of scope.
Q&A: Belinda Steedman, Aviva
Belinda Steedman, director of multinational at Aviva, shares plans to support more businesses around the world, plus launch a refreshed Captives proposition later this year.
Big Interview: Georges de Macedo, Covea
Georges de Macedo, CEO of Covéa Insurance, reveals how he is pushing the UK arm of French mutual insurance giant back to profitability and why the provider won’t work with MGAs again.
Over half of risk managers think key risks are set to become uninsurable
More than half of risks managers believe that some of the key business activities and locations are set to become uninsurable, a survey by the Federation of European Risk Management Associations has found.
Covéa CEO rules out working with MGAs again
Georges de Macedo, CEO of Covéa Insurance, has revealed the provider won’t work with MGAs again as he feels “control from an underwriting perspective” is key to returning to profit.
Allianz settles Various Eateries BI lawsuit
Allianz and Various Eateries have settled their Covid business interruption lawsuit after several failed appeals by both parties.
Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in the latest Insurance Post Podcast.