Technology
Marrow progresses in ChatGPT race amid regulatory concerns
Firms need AI that can deal with regulatory concerns to succeed in the new “agent economy”, according to Marrow’s co-founder and CEO Tim Graham, as the platform completes its pre-seed round.
What will the insurance policy of the future look like?
Examining the role of agentic AI in tomorrow's underwriting process
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
FCA guidance warns about ‘overreliance’ on AI providers
The Financial Conduct Authority has shared examples of good and poor practice with artificial intelligence as it says there is a risk of “overreliance” on individual AI providers.
One in four insurers are scaling AI to reinvent their business
Insurers are seeing tangible revenue gains from artificial intelligence, but a major gap remains between experimentation and enterprise-wide adoption, according to Accenture research.
Penny Black’s Social Diary: Aviva’s trams and Earnix’s sushi
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Answer to the London Market brain-drain lies in embedded AI
As veteran talent exits the London Market and junior staff numbers surge, Jamie McDonnell, London market director at Guidewire, says insurers must use embedded AI to speed up training and bridge the experience gap.
60 Seconds With... LexisNexis’s Tom Clarke
Tom Clarke, motor strategy director of LexisNexis Risk Solutions, would live to be fluent in Spanish, hates cleaning the bathroom, and couldn't live without a passport.
Premium Credit’s Offen says AI will improve its 'responsiveness'
Agentic AI will enable Premium Credit to be more responsive to firms as well as test ideas to avoid cost largely investments, said its chief product and technology officer Giles Offen.
Penny Black’s Social Diary: Hiscox and Howden's hole in one
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Sapiens CTO warns insurers against costly AI ‘sledgehammers’
The insurance industry must learn from powerful yet costly “sledgehammer” frontier artificial intelligence models amid tokenisation concerns, according to Sapiens’ chief technology officer Glen Ceniza.
Sapiens’ Hannay says AI progress requires firms to hire ‘disrupters’
The industry must find disrupters with divergent thinking to work alongside people with years of experience as AI continues to develop, believes Sapiens’ chief revenue officer James Hannay.
Big Interview: Hardeep Gulati, Duck Creek
Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.
Winners of the Insurance Post Claims and Fraud Awards 2026 revealed
Aviva, Bamboo Connect, DWF Law and DAC Beachcroft were all multiple winners at the Insurance Post Claims and Fraud Awards held last night (1 October) at The Brewery in London.
WTW’s Anderson says agentic mentoring will be vital for industry
Agentic AI mentoring will help any future knowledge gap among insurance workers and encourage critical thinking said WTW’s global technology leader for insurance technology Duncan Anderson.
How ChatGPT far from killing PCWs may help them grow
After the launch of insurance apps on ChatGPT, Scott McGee analyses where it has the upper hand on price comparison sites, where it needs to catch up, and how the future of distribution will settle.
Synthetic ID fraud on the rise in AI era
AI is helping fraudsters generate synthetic IDs on an industrial scale, posing a growing threat to insurer onboarding and risk models.
Winners of British Insurance Technology Awards 2026 revealed
Domestic & General, Mind Your Business Group (InsureTec.com) and DynaRisk were all two time winners at the British Insurance Technology Awards held last night (24 September) at The Brewery in London.
Can insurance stay human in an AI world?
Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.