Technology
How insurers can retain the human touch in the age of AI
View from the Top: Steve Rhee, global chief digital officer at Gallagher, explains why the value of artificial intelligence to the insurance industry resides in how its implemented.
CFC launches agentic AI underwriting pilot
CFC has launched Lane Assist, a pilot of agentic underwriting in specialty insurance that aims to speed up submissions from email through to quote recommendation.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Zego targets £1bn in premium as it achieves profitability
As Zego announces a new round of funding, plus a partnership with Sompo, the insurtech's CEO Sten Saar has told Insurance Post the unicorn has achieved profitability for 2025.
Q&A: Chris Methven, CyberCube
Chris Methven, the new CEO of CyberCube, reveals how fresh financial backing will allow his business to place bigger, longer-term bets on global expansion, deeper analytics and new capabilities.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
Why the need for insurance firms to innovate cannot be overstated
The insurance market is increasingly turning to insurtech solutions to streamline operations, enhance customer experiences and remain competitive. This blog highlights which innovations are being driven by fintechs, how to accelerate insurance innovation…
AI in payments operations: From hype to high-impact transformation
AI in payments is accelerating fast, yet 90% of payments firms still rely on spreadsheets to manage critical workflows. This white paper explores how payments organisations can move beyond manual work and adopt intelligent, automated operations at scale.
Big Interview: Dan McNally, Tide
Dan McNally, SVP and CEO of Tide Insurance Services, tells Insurance Post what drew him to lead the business management platform’s foray into insurance and how he intends to make an impact in the market.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
What are the three technologies transforming insurance operations?
This blog explores how technologies such as AI, machine learning and robotic process automation (RPA) can improve accuracy and drive operational efficiency in insurance firms.
Axa shares AI approach after Aviva’s ChatGPT move
Axa has confirmed it is working with partners on using AI to “develop new capabilities that enhance trust, value and convenience for our customers”.
Insurtech Bertie broadens out to brokers
MGA-focused insurtech platform Bertie is expanding into the broker market.
Q&A: David King, Artificial Labs
David King, co-founder and co-CEO of Artificial Labs, breaks down how enabling a digital first ecosystem can realise the business’ intention to be a leading technology provider for the London market.
Mastering complexity: the premium payment processing revolution in insurance
Program administrators, including brokers, MGAs and MGUs play a vital role in facilitating insurance products. This article highlights the challenges associated with managing insurance premium payments and how premium processing systems can be leveraged…
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Hidden scammer arms race every business now faces
Matt Porter, CEO of insurance software provider Bridgetech, reveals cyber criminals latest tactics is one of the strongest arguments in favour of ditching working from home to return to the office.
How 3D inspection tech is transforming insurance
How advances in inspection technology, including the integration of drone imagery with ground-based Lidar scanning, are giving insurers unprecedented visibility of assets and buildings is examined by Rachel Gordon.
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…
British Insurance Awards 2026 shortlist revealed
The shortlist of the 2026 British Insurance Awards, which will take place at the Royal Albert Hall on 8 July, is announced today.