Articles by Emma Ann Hughes
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.
Why insurers need to talk about garden design
Editor’s View: Following a visit to Chelsea Flower Show to admire Flood Re’s Contain the Rain garden, Emma Ann Hughes reflects on why insurers need to talk more about gardens, drainage and flood resilience.
Lloyd’s culture head Lomas to exit
Mark Lomas, head of culture at Lloyd’s, is to leave the London Market after four years in the role.
FCA’s Reynolds outlines insurance priorities
Graeme Reynolds, director of competition and interim director of insurance at the Financial Conduct Authority, takes centre stage in the latest Insurance Post Podcast, setting out the regulator’s key priorities for the market.
Insurance Charity CEO plans overhaul to ‘give more away’
The Insurance Charity is preparing a major overhaul of its strategy, systems and support services as CEO Helen Sanson looks to “give more money away” and broaden the organisation’s relevance across the insurance sector.
Eight out of 10 UK insurers secretly track customers
Eight out of 10 UK insurance websites are setting tracking cookies before users have given their consent, according to research by Birmingham-based ALT Agency.
Co-op Insurance managing director Offord exits
Seven years on from being made managing director of Co-op Insurance and tasked with raising the provider from the ashes, Insurance Post can reveal Charles Offord is exiting the business.
Throwback Thursday: Biba’s new rules and tidy commercial
Insurance Post’s Throwback Thursday steps back in time to May 1981 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association was changing designations and commercial combined was a hot new thing.
Biba unveils cyber broker directory and ad campaign
The British Insurance Brokers’ Association has launched a national advertising campaign focused on cyber insurance alongside a specialist broker directory aimed at helping SMEs improve their resilience.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Dan Saulter, Davies
Dan Saulter, group CEO of Davies, has grown the business into a specialist professional services and technology powerhouse.
Michael Rea, Gallagher
Michael Rea’s first full year as CEO of Gallagher’s UK & Ireland broking business has reinforced his reputation as one of the nation’s biggest movers and shakers in insurance.
Paul Lofkin, Crawford
As president of Crawford & Company UK & Ireland, Paul Lofkin has built a reputation for delivering innovative solutions to emerging risks that can save insurers and policyholders money.
Neil Gibson, Sedgwick
Neil Gibson’s career as a loss adjuster began back in 1989 and his sphere of influence expanded significantly at the start of this year when he became regional CEO for UK, Ireland, Middle East & Africa.
Paul Morden, Munich Re
Paul Morden, CEO of Munich Re UK’s branch is responsible for shaping and delivering reinsurance strategy across the UK and Ireland.
Adrian Cox, Beazley
Since becoming Beazley Group CEO in 2021, Adrian Cox has overseen a continued evolution of the specialist insurer, which is soon set to become part of Zurich Insurance.
Paul Brand, Convex
AIG’s $2.1bn (£1.5bn) acquisition of a 35% minority stake in Convex marks a defining moment both for the specialty insurer and for Paul Brand, the CEO who has been tasked with steering its growth since 2022.
Matthew Crummack, Domestic & General
Matthew Crummack has been CEO of Domestic & General since October 2021 and saw the nation’s biggest appliances insurer bought by US-based Asurion at the end of 2025.
Simon McGinn, Dual UK
Simon McGinn joined Dual UK as CEO in early 2024 with a clear mandate: to accelerate the MGA’s growth while reinforcing the provider’s regional presence and strengthening its service proposition.
Steve Hardy, Policy Expert
Steve Hardy has form when it comes to building challenger brands that punch above their weight.
Stuart McMurdo, Accredited
Stuart McMurdo has firmly established Accredited UK & Europe as a specialty MGA, driving sustained growth and strategic expansion across the region.
Robert Kennedy, Howden UK & Ireland
A fresh face on Insurance Post’s Power List in 2026, on 1 October 2025 Robert Kennedy succeeded Carl Shuker as CEO of Howden UK & Ireland, reporting to CEO David Howden.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.