Opinion
Ageas’s Clarke on what GenAI means for fraud
View from the Top: Adam Clarke, chief underwriting officer at Ageas UK, says artificial intelligence is a double-edged sword in the fight against fraud.
Addressing the fire risk of rooftop solar panels
After an increase in fires involving solar photovoltaic systems, largely in residential installations, Rob Murton, senior development underwriter for Ventis Insurance, and Lee Masson, managing director at Halliwell Forensics, examine how insurers can…
Apil’s Scarsbrook on why the personal injury discount rate isn’t about insurance
Trade Voice: Past president of the Association of Personal Injury Lawyers, Jonathan Scarsbrook, says injured victims of negligence must not be made scapegoats for the insurer’s inability to control their costs.
Addressing financial stress and its implications for insurers
Alison Williams, managing director of Prestige Underwriting, highlights what insurers need to do to address the needs of a growing number of non-standard consumers caused by the cost-of-living crisis.
The CrowdStrike outage – assessing the fallout for the insurance market
After a poorly-executed update to cyber security firm CrowdStrike’s Falcon Sensor software caused millions of Windows devices to go offline, Tim Johnson, partner at Browne Jacobson, assesses the lasting impact and implications for cyber insurers as the…
DynaRisk’s Martin on the insurance industry’s cyber resilience
DynaRisk’s Andrew Martin discusses the cyber resilience of UK insurance firms, exploring hacker motivations, common threats and challenges that firms face.
Is embedded insurance friend or foe?
Joe Sultana, commercial director of IS2, on how to ensure the convenience of embedded insurance does not lead to a lack of informed decision-making plus a repeat of the payment protection insurance mis-selling scandal.
Can telematics solve the mathematics of car insurance pricing?
Rory Yates, global head of strategy at EIS, observes if consumers do not love telematics by now, then they are unlikely to embrace it en masse any time soon to push down the price of motor insurance.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Insurers need to unlock the mass-timber revolution
Judith Schulz, fire safety engineering lead at Arup, tackles what insurers need to know about mass-timber risks.
Why EU’s rules represent critical cyber milestones for insurers
Given today’s interconnected insurance ecosystem, Thomas Brogger, regional vice president of Sapiens, recommends providers pay close attention to the European Union's Digital Operational Resilience Act before it takes effect in January 2025.
Small changes could make a big difference with BI insurance
Trade Voice: Aruna Chandrapalan, chair of the Chartered Institute of Loss Adjusters’ business interruption special interest group and head of forensic accounting services for Asia at Sedgwick, looks at how uncertainty around BI cover might be dispelled.
Is Labour the key to a telematics renaissance?
News Editor’s View: With the newly elected Labour government determined to fix and address motor insurance premiums, Scott McGee asks if telematics hold the key to pushing down the price of cover.
Understanding the dangers of working at height
Stuart Dickinson, senior underwriter at Square Pegs, examines why working at height injuries and associated medical costs are increasing in the UK and why greater heights do not mean more claims.
Cut-through clauses: a two-speed, double-edged tool
Cut-through clauses are a complex concept with many potential pitfalls with which those in the reinsurance industry may regularly need to engage, according to Emmanuèle Lutfalla and Nour Jonot, partner and associate respectively at the Paris office of…
MGAA’s Keating says insurers must hold their nerve on rates
Trade Voice: History tells us that a sensible, hard market is often followed by a more unruly soft market. Mike Keating, CEO of the Managing General Agents’ Association, urges insurers to not sacrifice technical underwriting on the altar of new business.
MP’s accusation of insurers being racist that you should be aware of
Editor’s View: If the insurance industry truly wants to attract more Black, Asian and minority ethnic minority individuals, Emma Ann Hughes argues it must do a better job of proving it isn’t racist.
Which? demands action against insurers that are poorly handling complaints
Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress.
Why are there few female insurance leaders over the age of 50?
Carmen Powell, interim managing director of ISC Group, examines why the upper echelons of insurance feature few women aged 50-plus and what it will take to attract and retain more in top jobs.
CII’s Connell on reforming the law on saying sorry
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, looks at an issue that will almost certainly command the attention of the new government.
Is fraud detection the only funding certainty in insurance?
Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in…
Aviva’s Chambers on tackling SME underinsurance
View from the Top: Jason Chambers, director of innovation for SME at Aviva, explains how data and technology can help brokers explain the risk of underinsurance and protect their customers’ businesses.
Pain points in deploying AI models in insurance
Darran Simons, head of insurance EMEA at Fico, explains the ongoing challenges that are hindering deployment of artificial intelligence and delaying execution of programmes in general insurance.
IUA’s Matcham on making the regulators see sense
Trade Voice: Dave Matcham, CEO of the International Underwriting Association, gives examples of where the trade body’s submissions to regulators have borne fruit for its members.