Articles by Fiona Nicolson
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Brokers want less AI conversation and better service please
Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance…
How maritime insurers are helping shipowners decarbonise
Following the European Union’s Emissions Trading System coming into force for the maritime transport industry on 1 January, Fiona Nicolson explores how shipowners, operators and insurers have come to terms with the implications and effects of the new…
Insurers embrace AI to help reduce costs, improve efficiency, and speed up claims
AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, Fiona Nicolson explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure…
Why cannabis farms are a growing problem for property insurers
Analysis: Fiona Nicolson examines why the illegal cultivation of cannabis is a growing problem for both residential and commercial landlords as well as the wider community.
How insurers are putting the pedal to the metal for mobility trends
Analysis: Fiona Nicolson explains what insurers looking to stay in the fast lane, as mobility trends develop, need to do to satisfy drivers and maintain profits.
Reclaimed parts driving motor insurance profitability
Analysis: Fiona Nicolson examines how reclaimed parts have become a vital solution to the ongoing parts shortages affecting body shops and motor insurers.
How insurers are supporting King Charles’ green agenda
To mark HRH King Charles III's coronation, Fiona Nicolson examines the impact of his Sustainable Markets Initiative Insurance Task Force.
Intelligence: Tackling subsidence surges in a climate change era
With hot summers becoming more likely in the future, subsidence surge and event years may be the new norm. Fiona Nicolson looks at how insurers are preparing for these claims in a climate change environment.
Intelligence: Greening the broking industry
Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. Fiona Nicolson investigates how the broking sector is being affected by this, and how…
Intelligence: The future of construction insurance
Between geopolitics, a health crisis, climate change and rising costs, it’s clear the construction industry is operating within an uncertain environment at the moment. Could evergreen policies be the answer?
Analysis: Charity & CSR: Protect and survive
The insurance sector is one of the mainstays of the UK economy, contributing nearly £30bn and employing more than 300,000 people. Its sheer size and financial strength gives the industry the opportunity to do good for the people who rely on it