Claims
Ageas reveals it is developing an AI claims assistant
Tom Quirke, chief actuary at Ageas UK, shares how the personal lines insurer is already ensuring humans and AI work in synergy to allow agents to focus on meaningful relationships with customers.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
Sedgwick appoints Neil Gibson as UK CEO
Sedgwick has promoted chief operating officer Neil Gibson to the position of UK CEO.
Why AI is a critical requirement for an insurer
Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
For AI to dominate the future it shouldn’t forget insurance past
Editor’s View: Emma Ann Hughes’ recent claims experience suggests artificial intelligence could learn a lot from the acknowledgements sent via snail mail in the past.
Insurers risk being ‘left behind’ if they don’t share data
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
MoJ told to fix whiplash before introducing more reform
Panellists speaking at an Association of British Insurers event about civil justice urged the Ministry of Justice to fix the whiplash reforms before bringing about any new further changes that affect the motor insurance sector.
Implementing dual PI discount rate could be ‘complicated’
Speaking at an Association of British Insurers event, a panel of experts agreed that while a dual discount rate could lead to better accuracy, it could prove to be very complicated to work with.
Storm Babet to cost insurers at least £450m
Fresh estimates from PWC calculate the costs of damage due to the severe weather caused by storm Babet to be between £450m and £650m.
Why cannabis farms are a growing problem for property insurers
Analysis: Fiona Nicolson examines why the illegal cultivation of cannabis is a growing problem for both residential and commercial landlords as well as the wider community.
Blog: How MOVEit highlighted supply chain issues in insurance
Charles Clarke, director of insurance at SecurityScorecard, examines the painful lessons for insurers that have come as they realise their clients’ third and fourth-party vendors pose some of the most serious and systemic cyber risks.
Football clubs and insurers set for 2025 courtroom clash
A legal dispute between several Premier League football clubs and their insurers over Covid-19-related business interruption payouts is set to go to trial in 2025, according to a court order.
Liberty and Axa XL settle Pizza Express BI battle
Pizza Express has settled its legal dispute with two insurers over what business interruption payout was due to it for Covid closures, according to a court order.
Trade Voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
‘Financial turmoil’ drives wave of SME Covid BI lawsuits
A law firm claiming to represent thousands of SMEs has initiated dozens of fresh Covid-related business interruption court proceedings.
Home insurance costs continue to rise following ‘worst year on record’
Analysis by Ernst & Young has revealed that home insurance suffered its worst year on record in 2022, and fortunes aren’t about to change.
Policies did not cover central government action, insurers argue in Covid BI trial
The insurers in a group of Covid-related business interruption disputes, being heard by the Commercial Court this week, have argued that the policies in question did not cover central government actions.
View from the top: Aviva’s Jason Storah on flood-proofing the UK
Jason Storah, CEO UK & Ireland general insurance at Aviva, argues that stronger planning rules are required to guard against future floods.
Q&A: Martin Langhorst, Davies
Martin Langhorst, new major loss director at Davies, reflects on returning to the business after a decade away, and shares his plans for ensuring that his division is the best in the market.
Aviva admits liability in Fuller’s dispute while Liberty stands firm
Pub chain Fuller’s has received a £500,000 payout from Aviva after the insurer admitted liability in a dispute over Covid-19-related business interruption cover, a London court has heard.
Insurance Post Podcast: How to spot a fraudulent claim
Potential indicators of a fraudulent claim submitted during the cost-of-living crisis were revealed during the latest Insurance Post Podcast.
Podcast: What’s going on with pet insurance?
The Financial Conduct Authority is going to come knocking on pet insurer’s doors in the next 12 months, Catherine Carey, head of consumer strategy at Consumer Intelligence, has warned.
Top 100 UK Insurers 2023: Personal lines insurers hardest hit by inflation
Valeria Ermakova, associate director for analytics at AM Best, reveals while reserving for claims inflation is shaking the nation's insurers, actions taken by the top 10 of this year's Insurance Post Top 100 UK Insurers List helped these providers hold…
‘Thousands’ of UK businesses yet to claim Covid BI compensation
UK law firm Stewarts has launched an online claims service to help the “thousands” of businesses heavily affected by Covid-19 that are yet to recover payment from their insurers.