Claims
The case for alternative dispute resolution
Adam Thorpe, associate director and head of litigation at Winn Group, examines how alternative dispute resolution could reduce lengthy court waiting times as well as getting compensation to claimants faster.
UK riot damage racks up £250m insurance bill
Insured losses from the recent UK riots will be at “manageable levels” of less than £250m, according to Morningstar.
What Labour’s victory means for litigation funding in insurance
With a new Labour government in power, Glenn Newberry, head of litigation funding and costs at Eversheds Sutherland, reflects on what this could mean for litigation funding in the insurance industry.
Travel claims payouts top £500m in 2023
The Association of British Insurers' latest claims data has revealed insurers dealt with 574,000 travel insurance claims last year, totalling £511m. tish Insurer’s latest claims data has revealed insurers dealt with 574,000 travel insurance claims last…
Fraudster who repeatedly targeted RSA is jailed
A man who repeatedly filed fake home insurance claims to RSA for broken phones, laptops and televisions using a variety of false identities, has been jailed for 20 months.
Circular economy: A fresh approach to property repairs
Nick Turner, head of surveying at Woodgate & Clark, on the steps that need to be taken for insurers to adopt the circular economy in property repairs.
Action to avoid prison overcrowding to impact insurance claims
Operation Early Dawn, which will allow prisoners to be held in police cells rather than prison accommodation, may create several problems for insurers from a claims and practical perspective, a legal expert has warned.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
There’s no such thing as a safe battery
Dr Andrew Collins, senior associate of Halliwell Forensics, examines what’s behind the increase in battery fire claims and why there is no such thing as a “safe battery.”
Open finance identified as key to Consumer Duty compliance
General insurers need to make greater use of open banking in order to comply with the Financial Conduct Authority's Consumer Duty requirements, according to Suzanne Homewood, managing director of decisioning at Moneyhub.
Dive In registration opens
Registration has opened today (15 August) for the 2024 Dive In Festival, which aims to promote diversity and inclusion in the insurance industry.
Longworth’s AI Code of Conduct has a ‘shelf life’
Eddie Longworth’s voluntary artificial intelligence (AI) code of conduct for the claims industry has a “shelf life”.
How to make the most of industry conferences
Heather Lambert, group sales director of Claims Consortium Group, shares her advice on how to ensure conferences aren’t just an overwhelming rush of presentations, visiting stands and networking in the latest Insurance Post Top Tips video.
Terror charges for rioters could put insurance claims in doubt
Businesses reeling from damage caused by far-right riots across the UK in recent weeks may have their claims complicated if the perpetrators are charged with terrorism offences.
Mass’s Sue Brown on access to justice
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says she would like to see a change of direction on civil justice from the new Labour government.
Property insurance payouts hit record quarterly high
Insurers paid £1.4bn in claims for property damage during the second quarter of the year, according to the latest data from the Association of British Insurers (ABI).
Ageas’s Clarke on what GenAI means for fraud
View from the Top: Adam Clarke, chief underwriting officer at Ageas UK, says artificial intelligence is a double-edged sword in the fight against fraud.
Insurers expect to pay out about £20m for riot damage
Insurers are likely to have to pay out at least £20m for the damage caused by the far-right anarchy across the UK, prompted by the attack on a dance class in Southport.
Wedding insurance after Covid cancelled nuptials
After couples were forced to cancel their nuptials due to Covid-19 restrictions, Tim Evershed examines how wedding insurers coped with a barrage of claims and the make-up of the market in 2024.
QuestGates to invest fresh funding in tech and acquisitions
QuestGates has secured investment from private equity firm Equistone and, according to CEO Chris Hall, is planning to invest the funds in technology and acquisitions.
Apil’s Scarsbrook on why the personal injury discount rate isn’t about insurance
Trade Voice: Past president of the Association of Personal Injury Lawyers, Jonathan Scarsbrook, says injured victims of negligence must not be made scapegoats for the insurer’s inability to control their costs.
FSCS pays out £160m for failed insurers in 2023/24
The Financial Services Compensation Scheme paid out £423m in compensation to customers during 2023/24, with £160m of that going to customers of failed insurers – less than it had predicted.
60 Seconds With... Clear Group’s Bethany Croucher
Bethany Croucher, claims handler at the Clear Group, reveals she did her dissertation on Princess Diana and her ability to ski.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
