Claims
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
Direct Line ordered by FCA to reassess historical total loss claims
The Financial Conduct Authority has ordered the motor insurer to go back through five years of claims, after admitting it had underpaid some car and van insurance customers.
Former Foil president predicts more legal consolidation
Further consolidation of the insurance defendant legal market is on the cards, according to Keoghs partner and former Forum of Insurance Lawyers president Don Clarke.
What Wahaca’s case against QIC means for insurers
Paul Grant, associate at specialist commercial disputes firm Signature Litigation, examines the ramifications of Wahaca demanding its insurer pay out for losses incurred during the Covid-19 pandemic.
Q&A: Chris Sawford, Verisk
As inflation drives upward pressure on premiums, Chris Sawford, managing director of claims at Verisk, reveals how he plans to help insurers tackle pain points in the claims lifecycle.
Shortlist revealed for 2023 Claims & Fraud Awards
Today we can reveal the shortlist for the 2023 Insurance Post Claims & Fraud Awards.
Winn Group targets high-profile partnerships after more than doubling turnover
After Winn Group increased turnover by 139% in 2022, founder and executive chairman Jeff Winn has targeted some big-ticket partnerships to take it past £300m by the end of 2023.
Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.
Tough times ahead for motor insurers after ‘worst performing year in a decade’
Motor insurers should expect further losses this year as high inflation and low premium costs continue to hound the sector, reports say.
Bank of England says claims inflation will continue to affect every insurer
The Bank of England has provided feedback to the market from its review on the effect of claims inflation and whether insurers took recommendations on board.
Davies to face no regulatory action over cyber attack
The Financial Conduct Authority and Information Commissioner’s Office won’t be taking action against Davies Group following last summer’s cyber attack.
Essex car racer’s insurance claim is fast and fraudulent
An Essex mechanic has had his £30,000 insurance claim for injury thrown out of court after he failed to mention he had previously broken his spine, pelvis, neck, and ankle while banger racing.
Watch Zurich, Allianz, Markel, Guidewire and SS&C discuss claims inflation
The industry is facing the brunt of rising inflation across most lines of insurance as carriers see claims expenses mounting.
Ifed reports surge in opportunistic fraud
The City of London Police’s Insurance Fraud Enforcement Department has reported a growing number of people making fraudulent insurance claims as a result of cost-of-living pressures.
Cyber insurance claims trends revealed
Data analysis: Claims statistics from cyber insurer Resilience shows transfer fraud and vendor data breach are far greater causes of loss than ransomware.
Court opens door to many more Covid BI claims with ‘at-the-premises’ judgment
Hundreds of thousands of policyholders, who until now have been left uncompensated for pandemic losses, may be due payouts, following a Commercial Court judgment on ‘at-the-premises’ disease clauses.
Mixed injuries confusion will ‘inevitably’ cause more OIC delays, MIB boss claims
Dominic Clayden, CEO of the Motor Insurers’ Bureau, said a resolution on mixed injuries needs to be found quickly, no matter the outcome.
View from the top: Direct Line Group’s Steve Williams on how EVs could change the insurance industry landscape
Steven Williams, head of EV strategy at Direct Line Group, shares his views on how the electrification of the automotive industry could change the insurance landscape and what challenges lies ahead as we move towards the government’s 2030 ban on new…
Q&A: Thomas Hauschild, Omnius CEO
A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…
Carpenters takes 42 staff and all OIC portal cases from Slater and Gordon
Insurance Post can reveal that Carpenters Group has taken on Slater and Gordon's OIC portal account, including all staff, with sources claiming that no fee was paid.
Wallife launches digital identity theft insurance in the UK
Italian MGA Wallife has identified a big protection gap in the UK insurance market and has launched its digital identity solution to protect consumers.
Hastings exposes dishonest solicitor who tried to inflate claim values
HF and Hastings Direct have beaten a claimant solicitor’s attempt to inflate claim values by up to £50,000.
View from the top: Why the Consumer Duty will strengthen third-party partnerships
Sharna Thomson, head of customer claims at Zurich UK, considers how the FCA's Consumer Duty requires insurers and brokers to make sure their third-party partners adhere to the new rules too.
Insurers granted permission to appeal mixed-injuries ruling
The Court of Appeal has granted permission for the Association of British Insurers to appeal the decision of the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, Insurance Post can reveal.