Claims
Post launches new Benchmarking Service
Insurance Post’s unique service will benchmark UK insurers’ strategies across key areas, including claims, fraud and technology.
Canopius loses arbitration over hair salons’ Covid claims
More than 300 small businesses that had claims declined by Canopius did in fact have cover for Covid-19 closures, a judge has ruled following arbitration.
Impact of hidden plastic pipework on claims costs laid bare
Analysis of more than 3000 escape of water claims by McLarens found that “trace and access” cover was required in more than half of all claims (51%).
Deadline to enter British Insurance Technology Awards fast approaching
The countdown has started for you to get entries in for the inaugural 2024 British Insurance Technology Awards (BITAs).
‘Serious questions’ to be answered as MoJ launches whiplash tariff review
The Ministry of Justice has opened a call for evidence into the Whiplash tariff, first introduced in 2021, as part of a statutory review.
Allianz’s Bryant on the cost of cutting back on cover
View from the Top: Helen Bryant, managing director for digital and legal protection at Allianz Commercial, outlines the key considerations for SMEs as regards underinsurance and indemnity periods.
Mental health of claims handlers “often overlooked” says CII
The Chartered Insurance Institute’s New Generation Programme Claims group has today published a report calling on the industry to heighten understanding of second-hand trauma.
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
Zurich accuses Greensill of fraud in £300m lawsuit defence
Zurich has accused Greensill, its founder, and companies connected to it of operating a “fraudulent scheme” in its defence in a lawsuit brought by the administrators of Greensill Bank.
Mass’s Brown on disjointed digital justice
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues joined up thinking is needed around digitalisation efforts in the UK civil justice sector.
Rental property shortage sees insurers turn to pods
A shortage of rental accommodation has resulted in providers talking to pod providers about rehoming policyholders in these structures while their homes are repaired, Insurance Post can reveal.
Diary of an Insurer: Altus Consulting’s Mark McDonald
Mark McDonald, personal lines insurance director of Altus Consulting, tries to persuade a five-year-old to wear a coat, uses his commute to catch-up on podcasts and prepares to launch a broader claims consulting proposition.
Longworth’s AI Code of Conduct officially launched
A voluntary code of conduct for the use of artificial intelligence in the claims industry has been launched, boasting support from Questgates, Covea and Ecclesiastical.
Allianz defends ‘customer first’ approach to Covid BI claims
Amid ongoing litigation over Covid-related business interruption claims, Allianz has insisted that its approach has put customers first and has been guided by a desire to obtain legal clarity on policy wordings.
Top five risks that will affect claims in 2024
The use of artificial intelligence, a changing geopolitical landscape and climate change were revealed to be among the top priority concerns that UK insurers will increasingly have to tackle.
Gracechurch announces Claims Quality Marque achievers
Ten insurers within the London Market and three regional market insurers have been awarded Gracechurch’s Claims Quality Marque.
Cila’s John Bissell on the future of loss adjusting
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.
Insurers suffer BI blow as court hands down mixed judgment
The Commercial Court has ruled that non-damage denial of access extensions in Liberty Mutual policies respond to Covid business interruption losses.
Man sentenced over 45 bogus claims for broken TVs
Cross-industry checks have led to a man who took out 87 home insurance policies and made 45 bogus claims for broken televisions getting a suspended sentence.
Supreme Court furlough ruling may be ‘a necessity’
Arguments about how furlough ought to be treated in the context of Covid-related business interruption claims could soon be heading to the Court of Appeal and even the Supreme Court, a lawyer has predicted.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Qlaims and Lorega founder Malcolm Harvey to retire
Qlaims Limited has announced the retirement of its founder, industry veteran Malcolm Harvey.
Foil’s Allchorne on what’s next for the PI discount rate
Trade Voice: Pete Allchorne, president of the Forum of Insurance Lawyers and partner at DAC Beachcroft, explores the potential ramifications of this year’s personal injury discount rate review.
Fraud ring uncovered by Keoghs and major retailer
Following a three-year investigation, Keoghs and an unnamed major retailer have exposed and convicted a sophisticated fraud ring.