Claims
Is Hiscox no longer the big bad BI wolf?
Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.
Q&A: Jeff Winn, Winn Group
Jeff WInn, founder and executive chairman of Winn Group, describes the origins of the firm, how it managed to increase turnover by 139% in 2022, and how artificial intelligence could play a significant role in its future.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.
Food delivery fraudster faces jail
A food delivery driver who fraudulently claimed nearly £80,000 from Aviva in motorbike hire costs has been jailed for seven months.
Sedgwick Legal Services accelerates build-out plans in disrupted sector
Sedgwick has stepped up plans to build out its legal services arm as it capitalises on trends in the insurance defendant law firm sector, partner Paul Squires has said.
Why motor insurers undervalue replacing damaged vehicles
With the FCA ordering Direct Line to review motor loss claims, Jeff Winn, founder of Winn Group, explains why some insurers are underestimating the cost of replacing damaged vehicles.
Creditors set to lose out amid Plexus collapse
Documents show Plexus Group, which has entered administration, owes creditors about £21.5m, and that some are unlikely to receive the full payout, with most unlikely to receive anything at all.
Apil alleges ‘clear justice gap’ within personal injury claims
Analysis of the latest Official Injury Claim data by the Association of Personal Injury Lawyers alleges that a “clear justice gap” is present when it comes to road injury claims.
60 Seconds with... HF's Paul McCarthy
Paul McCarthy, partner and head of costs at solicitors HF, shares his hopes to be the caped crusader and how he blamed a squirrel for a crime the furry creature did not commit.
Claims management companies face personal injury exile
Financial Conduct Authority figures reveal the number of claims management companies that cover personal injury has dramatically dropped to just 30.
Which? warns insurers are falling short of Consumer Duty standards
As the deadline for the Consumer Duty edges closer, a Which? survey has highlighted shortcomings in how insurers explain rejected claims.
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
How to attract fresh talent to the loss adjusting industry
Sonya Tolson, chief people officer of McLarens, examines the steps the industry needs to take to have broader appeal while continuing to attract senior adjusters.
Zurich refused permission to appeal £8m court judgment
The Commercial Court has refused Zurich permission to appeal a judgment that obliges the insurer to pay millions to a travel company, having determined that an appeal would have “no real prospect” of success.
Q&A: Alex Martin, Clearspeed
Alex Martin, CEO and co-founder of AI-enabled voice analytics provider, and British Insurance Award winner Clearspeed, explains to Scott McGee how the business has gone from helping the armed forces spot attackers to helping insurers catch fraudulent…
Reclaimed parts driving motor insurance profitability
Analysis: Fiona Nicolson examines how reclaimed parts have become a vital solution to the ongoing parts shortages affecting body shops and motor insurers.
MoJ ‘finally’ opens consultation for RTA medical reporting
The Ministry of Justice has today opened a 12-week consultation, seeking feedback on issues relating to medical reporting in support of road traffic accident-related PI claims valued up to £5,000.
Big Interview: Ecclesiastical’s Richard Coleman
Richard Coleman, managing director of Ecclesiastical, shares his growth plans for the provider and how the insurer’s reach is going far beyond protecting the steeples of this land.
Surveyor sounds alarm over £2.2bn insurance gap
More than a third of buildings surveyed by valuation specialists Charterfields have been underinsured by over 50%, the firm revealed in a report.
Time to stop throwing punches with the OIC portal
Editor’s View: Scott McGee says the Official Injury Claim service needs to be improved to achieve the aim of making the personal injury claim process so simple anyone could request compensation without legal help.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Subsidence costs to increase 800% if climate change continues at current rate
PWC has predicted that, if climate change continues to increase the severity of weather in the UK, insurers will be facing costs of around £1.9bn per year just in subsidence claims.
Claims handlers' errors put Zurich on the hook for uncovered Covid claims
The Commercial Court has told Zurich it is obliged to indemnify a student travel company for Covid cancellation refunds, even though the refunds fell outside the scope of its policy.
Trade Voice: Foil’s McSorley on Northern Ireland’s Green Book reforms
Tara McSorley, chair of the Forum of Insurance Lawyers’ Northern Ireland division and legal director at Clyde & Co, outlines the areas ripe for revision as Northern Ireland’s personal injury guidelines are reviewed.