Claims
Q&A: Mona Barnes, Aon
Tom Luckham sits down with Aon’s chief claims officer Mona Barnes to discuss her new role, her career history and her plans for claims at Aon.
Zurich’s Clayton calls for travel insurance claims fraud database
Scott Clayton, head of claims fraud at Zurich, said the industry needs to share travel insurance data and create a database to crack down on fraudulent activity.
Top trends driving motor insurance
Post Podcast: 2024 will be a corrective year for motor insurers as they move back towards profitability, industry experts have predicted.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
Claims Apprentice champion reveals women who inspire her
To mark the theme of this year’s International Women’s Day, which is #InspireInclusion, Safa Saeed, claims handler at Zurich and 2023 winner of Insurance Post’s Claims Apprentice competition, shares the role models who helped guide and inspire her career…
Admiral CEO shares electric vehicle ambitions
As Admiral reported pre-tax profits of £597m from its UK insurance operations in 2023, CEO Milena Mondini De Focatiis revealed to Insurance Post the insurer’s ambitions to be a “leader in electric vehicles.”
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Chaucer’s Groves on why gender equality in insurance is still a way off
Ahead of International Women’s Day (8 March), Xamira Groves, head of insurance at Chaucer, explains why practical steps towards better representation of women in insurance are within reach.
Four ways to boost motor insurer’s profits
Insurance Post gathered a group of personal lines experts to discuss what it will take to make motor insurance more profitable for providers and appreciated by policyholders.
Roundtable: The future of mobility – is the courtesy car still viable?
Is the courtesy car a relic of the past? Insurance industry and body shop representatives explored this question and new mobility options at a recent Insurance Post roundtable held in association with Enterprise-Rent-A-Car roundtable. Izabela Chmielewska…
How green parts help insurers meet EU requirements
Analysis: Tom Luckham explains why the European Union's Corporate Sustainability Reporting Directive is pushing motor insurers towards even greater use of green parts.
Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
Motorists living in diverse areas pay more for car insurance
Customers in the most ethnically diverse areas in England face higher car insurance premiums than those in areas with fewer minorities, a BBC investigation has revealed.
NFU Mutual lifts the lid on cost of recent storms
NFU Mutual has urged customers to make flood-resilient repairs, after revealing £10m of flood damage was reported to it following Storm Henk last month.
British Insurance Awards deadline for entries is 1 March
The clock is ticking to enter the 2024 British Insurance Awards – all entries must be submitted by the 1 March deadline.
Are we looking at fraud wrong? And is AI to the rescue?
News Editor’s View: Fraud has long been a scourge of the insurance industry, and with £1.1bn of fraud still going undetected, Scott McGee asks: “Could AI be an avenue to revolutionise fraud and the way the industry approaches it?”
Impact of war in Ukraine on insurance
Two years on from Russia invading Ukraine, David Worsfold examines the ongoing impact of the war on global insurance markets.
‘Significant increase’ in tinnitus claims since whiplash reforms
Law firm HF has warned that tinnitus has become a common symptom appearing in road traffic accident claims since the whiplash reforms.
IFB warns of uptick in ‘underreported’ romance insurance fraud
Following the rise in romance insurance fraud, when a fraudster takes advantage of a romantic partner to extort money out of either them or an organisation, the Insurance Fraud Bureau has told Insurance Post that the issue remains ‘underreported.’
Apil’s Jonathan Scarsbrook on why consumers should be furious
Trade Voice: Jonathan Scarsbrook, president of the Association of Personal Injury Lawyers, argues costlier-than-ever car insurance isn’t delivering for consumers.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
Allianz exposes fundamentally dishonest hearing loss fraudsters
Allianz, along with DWF, has successfully seen two court cases for noise-induced hearing loss dismissed by judges, following the claimants being found to have been fundamentally dishonest.
Insurers liable for loss of credit hire rental income, rules Supreme Court
The Supreme Court has ruled that insurers are liable to pay for loss of rental income when credit hire vehicles are taken off the road by traffic accidents.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.