Tackling the surge in claims settlement delay complaints

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With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Buildings insurance was the fifth most-complained about product to the Financial Ombudsman Service in the second quarter of 2023, with a significant number of calls for cash being about settlement

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Are higher home excesses killing smaller claims?

After Verisk saw a 17% increase in the average home insurance claims cost, due to a decline in the number of low-value claims submitted by policyholders, Scott McGee asks: what is causing customers to stop submitting small claims?

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