Claims service is improving after some dark days
Data analysis: Claims service improved in the first quarter of 2024, although inconsistencies remain within the UK market, research conducted by Gracechurch has revealed.
For more than two years, between 2021 and 2023, claims service scores were low and flatlining. Around the third quarter of 2023 we saw service improve quite significantly, although this might be
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Zurich targeting 30% SME growth in 2025
Nikki Lidster, head of SME and trading at Zurich UK, has revealed the insurer is targeting 30% GWP growth in its SME business in 2025.
Markel’s Galjaard outlines plan to double the UK business
Markel’s UK managing director Neil Galjaard shared the business has just signed off a growth strategy that aims to double the size of the business by 2030.
Sedgwick’s Blunt says lack of future insurance CEOs is ‘our fault’
Sedgwick’s managing director for its Talent Solutions unit, Carolyn Blunt, has said it is the industry’s fault that we are seeing a lack of future CEOs coming through.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
Yutree MD optimistic for the future of independent brokers
Laura Hancock, managing director of Yutree Insurance, claimed brokers can have the “best of both worlds” – being financially successful and independent – as she urged independent brokers to not give up.
‘Don’t preach to us’, pleads Pen CEO
The key to a productive capacity partnership is allowing the MGA the freedom to act independently, delegates at the British Insurance Brokers’ Association’s conference heard.