Claims
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
How to attract fresh talent to the loss adjusting industry
Sonya Tolson, chief people officer of McLarens, examines the steps the industry needs to take to have broader appeal while continuing to attract senior adjusters.
Zurich refused permission to appeal £8m court judgment
The Commercial Court has refused Zurich permission to appeal a judgment that obliges the insurer to pay millions to a travel company, having determined that an appeal would have “no real prospect” of success.
Q&A: Alex Martin, Clearspeed
Alex Martin, CEO and co-founder of AI-enabled voice analytics provider, and British Insurance Award winner Clearspeed, explains to Scott McGee how the business has gone from helping the armed forces spot attackers to helping insurers catch fraudulent…
Reclaimed parts driving motor insurance profitability
Analysis: Fiona Nicolson examines how reclaimed parts have become a vital solution to the ongoing parts shortages affecting body shops and motor insurers.
MoJ ‘finally’ opens consultation for RTA medical reporting
The Ministry of Justice has today opened a 12-week consultation, seeking feedback on issues relating to medical reporting in support of road traffic accident-related PI claims valued up to £5,000.
Big Interview: Ecclesiastical’s Richard Coleman
Richard Coleman, managing director of Ecclesiastical, shares his growth plans for the provider and how the insurer’s reach is going far beyond protecting the steeples of this land.
Surveyor sounds alarm over £2.2bn insurance gap
More than a third of buildings surveyed by valuation specialists Charterfields have been underinsured by over 50%, the firm revealed in a report.
Time to stop throwing punches with the OIC portal
Editor’s View: Scott McGee says the Official Injury Claim service needs to be improved to achieve the aim of making the personal injury claim process so simple anyone could request compensation without legal help.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Subsidence costs to increase 800% if climate change continues at current rate
PWC has predicted that, if climate change continues to increase the severity of weather in the UK, insurers will be facing costs of around £1.9bn per year just in subsidence claims.
Claims handlers' errors put Zurich on the hook for uncovered Covid claims
The Commercial Court has told Zurich it is obliged to indemnify a student travel company for Covid cancellation refunds, even though the refunds fell outside the scope of its policy.
Trade Voice: Foil’s McSorley on Northern Ireland’s Green Book reforms
Tara McSorley, chair of the Forum of Insurance Lawyers’ Northern Ireland division and legal director at Clyde & Co, outlines the areas ripe for revision as Northern Ireland’s personal injury guidelines are reviewed.
Most common home insurance claims revealed
Go Compare found accidental damage and escape of water made up more than half the most common reasons customers claim on their home policies.
Aviva catches fundamentally dishonest fraudster
Aviva and HF Solicitors have successfully fought a fraudulent claim involving alleged injuries brought by a senior finance professional
Diary of an Insurer: Charles Taylor Adjusting's Adam Donovan
Adam Donovan, head of major loss at Charles Taylor Adjusting, heads to Vietnam to help a hotel resort damaged by typhoons and manages to buy some souvenirs for his children.
540 jobs saved as Plexus Law bought out of administration with Axiom Ince deal
Axiom Ince has acquired Plexus Legal LLP and Plexus North LLP out of administration for an undisclosed sum.
Aviva, Crawford, Zurich and Amanda Blanc triumph at 2023 British Insurance Awards
Aviva was among the big winners at the British Insurance Awards 2023, on a night when its group CEO Amanda Blanc took home the Achievement Award.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
Five insurers given green light to appeal Excel Centre BI judgment
Five insurers have been given permission to appeal last month’s Commercial Court judgment on ‘at-the-premises’ business interruption claims, with only RSA accepting the outcome.
60 Seconds with... Val Pitt, HF Scotland
Val Pitt, partner at HF Scotland, reveals how as well as being a lawyer she knows a good show tune and can belt out a Shakira hit.
Insurers must right their wrongs for vulnerable customers, says FCA
Home and motor insurers need to put the “wrongs right” and “improve their treatment” of vulnerable customers as the cost-of-living squeeze continues.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Greggs and Zurich settle Covid BI claim dispute
Greggs has settled its business interruption dispute with Zurich, according to a court order issued last week.