Claims
Value concerns moving personal injury claims out of OIC portal
More claims are moving from the Official Injury Claim portal to the Ministry of Justice portal due to valuation concerns, according to Verisk Claims.
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Insurers continue to face the challenge of distinguishing and differentiating themselves on anything other than being among the cheapest providers.
Insurers shift to being net zero accelerators
How insurers are helping companies decarbonise sooner rather than later is examined in the first of two special Insurance Post Podcasts, to coincide with the 2024 United Nations Climate Change Conference, more commonly known as COP29.
2024 European Insurance Technology Awards winners revealed
Today, Insurance Post is delighted to announce the winners of 2024 European Insurance Technology Awards.
Strongman forced to drop attempt to snatch insurance payout
Markerstudy and HF have out-benched a blatantly dishonest claim by ‘Yorkshire’s Strongest Man 2023’ following his involvement in a road traffic accident.
Pace of general insurers’ race to net zero revealed
As the 2024 United Nations Climate Change Conference, known as Cop 29, begins in Baku, Azerbaijan, Insurance Post’s Emma Ann Hughes analyses the pace of providers racing to become net zero heroes.
Crash for cash crooks collide with justice
Keoghs and Aviva have secured custodial sentences against four fraudsters who targeted an elderly motorist and staged an accident.
Crawford looks to TPA business and AI to drive growth
Crawford is looking to capitalise on a wave of interest in third-party administration services in order to grow and diversify its revenue streams, its CEO of international operations Andrew Bart has said.
Why insurers are taking a bird’s eye view of claims
View from the Top: Insurers and loss adjusters can be some of the first people on the ground following a customer loss, but increasingly they’re the first in the sky too, as James Nicholson, chief claims officer at Zurich, explains.
AI should be used to fight crash for cash fraudsters
The increase in crash for cash incidents involving motorbikes is far more dire than it initially seems, warns Roi Amir, CEO of insurance technology company Sprout.ai, who argues the solution is to fight artificial intelligence with AI.
Mass’s Sue Brown on what to expect from Labour
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, looks at whether the Labour government might usher in a sea change on civil justice issues.
Portion of buildings underinsured falls to six-year low
The percentage of UK buildings that are underinsured has fallen to its lowest level for at least six years, but remains “unacceptably high”, according to data from valuations provider Rebuild Cost Assessment.
Are higher home excesses killing smaller claims?
After Verisk saw a 17% increase in the average home insurance claims cost, due to a decline in the number of low-value claims submitted by policyholders, Scott McGee asks: what is causing customers to stop submitting small claims?
Post-pandemic supply-chain issues beginning to ‘stabilise’
Aviva's technical claims manager Martin Smith has told Insurance Post that supply-chain issues caused by the pandemic and the war in Ukraine have ‘stabilised.’
Allianz, RSA and Zurich to debate threat of AI in insurance fraud
With digital manipulation threatening to put additional pressure on claims handlers, as deception becomes harder to spot.
How insurers are helping the life science sector
Personalised medicines, weight loss injections, plus people bypassing doctors to access the latest miracle drug online are examined in the latest Insurance Post Podcast.
Impact of 20mph speed limit on motor insurance premiums revealed
Iwan Doherty, senior researcher at Fairer Finance, reveals some providers – but not all – are beginning to let the new car accident data about 20mph speed limits influence their motor insurance prices.
Radar satellites promise to transform insurer flood responses
Space technology company ICEYE’s constellation of radar-equipped satellites gives insurers the ability to have a more informed response to floods just hours after they occur, its global head of insurance Stephen Lathrope has said.
Verisk London 2024: Key takeaways
In the fourth and final video recorded at the Verisk Insurance Conference in London, Insurance Post content director Jonathan Swift spoke to delegates and speakers about the lessons they learned at this year’s event.
Most complained about general insurers revealed
Admiral, Direct Line Group, Aviva, Esure and Axa were the most complained about general insurers in the first half of 2024, according to the latest Financial Ombudsman Service data.
Verisk London 2024: Evolving fraud trends
In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends.
Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in the latest Insurance Post Podcast.
Why insurers should rethink their approach to tree removal
Freya Chapman, residential lead at ground engineering specialist Mainmark, explains how insurers can triage tree-related subsidence in a low impact way.
Diary of an Insurer: Markel’s Chris O’Shea
Chris O’Shea, managing director of claims international at Markel, looks to expand the wholesale and international claims function, unpicks a high-profile equine claim, and gets Dad duties done.