Outsourcing
Brand analysis: Market Forces
Despite economic constraints, regulation, boardroom reshuffles and reputational issues – the outlook for insurance brands remains positive.
Premex Group reshuffles management team
Bolton-based Premex Group has announced a number of changes to its senior management structure.
Outsourcing: Need a hand?
While some in the insurance industry associate outsourcing with cutting jobs and costs, others are keen to extol its virtues. So when is it right to outsource, and how can it benefit the sector?
Capita puts insurance business up for sale
Outsourcing specialist Capita is preparing to offload its direct to customer insurance businesses following disappointing performance in the division, Post understands.
RSA extends outsourcing agreement wih Accenture
RSA has signed an extension with Accenture for its application outsourcing agreement for another five years to the end of 2020.
In Series: Claims: Problems shared
In a price-sensitive environment, can claims service with an emphasis on communication play a role in retaining customers?
Brit adopts Xchanging’s Fees Direct Plus
Xchanging, the business process, procurement and technology services provider has today announced Brit Insurance as a customer of its enhanced Fees Direct offering, Fees Direct Plus.
Aviva moves more UK roles to India after cutting 200 jobs in Manchester
Firm considering adding 100 offshore general insurance roles by end of next year.
Market Moves: MGAs make a raft of recruitments as broking is unusually placid
Exits and entries were once again high on the agenda this week as a number of managing general agents, including Argenta and UK General, unveiled a host of high-profile appointments. While the broking sector was uncharacteristically quiet, Mitsui…
Capita's Andrew Beer passes away
Andrew Beer, managing director of Capita Insurance Services’ corporate division, has passed away.
Dataforce names Validus' Dering as business development director
Outsourcing provider Dataforce has appointed David Dering as business development director to lead the growth of the company’s motor claims business.
Quindell prepares for full stock exchange listing
Quindell said it will be holding three "teach-ins" starting next Tuesday at its offices in Hampshire and London, in a bid to "provide a deeper understanding of the business".
Pay for Quindell executives more than doubles in 2012
The amount pocketed by Quindell Portfolio executive duo Rob Terry and Laurence Moorse more than doubled last year, according the outsourcer’s annual report.
London market's global needs drive innovation says Xchanging
Technological innovation is needed to ensure it is “as easy to do business in London as it is anywhere else”. This was the key message from Xchanging’s Services and Innovation Market Forum today.
Aviva pens seven year supplier contract with Innovation Group
Software solutions and outsourcing business the Innovation Group has signed a new contract with Aviva that will see the insurer supplied with the firm’s claims scoping and supplier management solution.
Capita and XL back Lloyd's-based Shariah-compliant start-up
A Shariah-compliant underwriting agency has been launched in the London market with the financial backing of Capita and the Bank of London & Middle East, and capacity provided by XL.
Long-serving staff hardest hit by Aviva’s latest round of job cuts
Aviva staff face renewed uncertainty following the insurer’s decision to axe 2000 jobs globally, eight months after 800 jobs were put at risk.
Quindell enters North America through acquisition
Quindell Portfolio has entered the North American insurance market through its acquisition of software as a service-based provider Iter8 in a deal worth £20.8m.
Quindell acquires medico-legal service provider
Quindell has acquired Isaas Technology, a cloud-based software service provider to the medico-legal and legal services in the UK and overseas, for £1.34m.
Claims Club: Axa’s Williams calls for improvements for ‘undervalued’ claims teams
The tide could soon turn for claims professionals who are “underpaid and undervalued” compared to their underwriting peers, according to Axa commercial lines and personal intermediary underwriting managing director David Williams.
Brokers bemoan electronic claims systems as service satisfaction declines
Brokers have blamed an over-reliance on electronic systems for a decline in London market insurers’ claims standards.
Your Say: Some welcome clarity
In response to the recent series exploring the role of outsourcing in the insurance industry, I wished to congratulate Sam Barrett for providing an excellent insight into what can be a very complicated and at times, perplexing subject.
Your say: When going out works best
Post’s feature on outsourcing raised some interesting points about how brands measure their outsourcing providers against performance standards and service-level agreements.
Vamco claims outsourced motor ‘first' as it gains ABS approval
Outsourced motor insurance claims specialist Vamco has been granted approval to operate its own in-house law firm.