BIA Winners 2017: Claims - Claims initiative - insurer, claims initiative - outsourced provider, major loss, risk management

14 CLAIMS INITIATIVE
RSA’s head of veterinary networks, Brian Doyle and his team collect the Claims Initiative of the Year – Insurer Award from Auto Windscreens managing director, Rupert Armitage
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Saving customers money and reducing claims frequency must surely be the remit of any insurance company wanting to

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Are higher home excesses killing smaller claims?

After Verisk saw a 17% increase in the average home insurance claims cost, due to a decline in the number of low-value claims submitted by policyholders, Scott McGee asks: what is causing customers to stop submitting small claims?

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