Roundtable: Building out from the back office
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The growing hype over new technologies and the interest at executive level about digital-driven insurtech developments might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in conjunction with Avanade, invited a number of industry experts to discuss whether insurers are being held back by legacy systems and if a full reboot is needed to drive the industry forward
To what extent are insurers and brokers being held back by legacy back office systems? And what and where are the most notable pain points?Darren Sharp, group head of IT, Tokio Marine Kiln: What is
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