Digital Insurance
Hello...? Why do British insurers struggle to ‘do an Adele’ and conquer the US?
Content Director's View: With the sale of Admiral-owned Compare.com to Insurify, Jonathan Swift muses on why British personal lines insurers struggle to translate success at home across the Atlantic.
In it, to win it! The British Insurance Awards 2023 deadline is 8 days away
With a closing date of 17 March, you will need to start preparing your 2023 British Insurance Awards entries sooner rather than later to make the cut; and be in with a chance of winning at the industry’s most prestigious insurance awards show.
Big Interview: Crawford CEO Verma on averting the silver tsunami
Stepping up to the hotseat at the beginning of the pandemic might have initially phased him, but Crawford group CEO Rohit Verma tells Jonathan Swift how embracing technology, local empowerment, and being alive to the ‘silver tsunami’ has seen him make…
Eight insurtech start-ups to watch in 2023
For the eighth year in a row Insurance Post content director Jonathan Swift casts an eye over the insurtech start-up space, and lists a number of firms worth watching over the next 12 months and beyond.
European Insurance Technology Awards 2022 winner - automation, data, software: Phinsys
Finance and accounting innovator Phinsys has swept up three awards after impressing the judges with a cloud-based offering that’s bringing an overlooked back-end function into the age of automation. Jennifer Bollen investigates.
Six key takeaways from Post's digital, data and technology breakfast briefing
Insurance Post recently gathered together a group of insurance technology experts to discuss the digital and data trends and developments the market can expect to gain traction on in 2023 and beyond. Jonathan Swift recounts some of the most notable…
BIA 2022 Award Winners Video: Broker Partner of the Year Arch Insurance’s Mike Bottle
Following its success in being crowned Broker Partner of the Year at the British Insurance Awards content director Jonathan Swift caught up with Arch Insurance senior vice president strategy and distribution Mike Bottle at the end of 2022.
Four biggest challenges facing insurers in 2023 revealed
To help you prepare for the challenges and opportunities of the next 12 months, Insurance Post spoke to insurance analysts and regulatory experts to uncover four things you need to know about what 2023 holds in store for the industry.
Is Munich Re, once the ‘go-to’ for insurtechs, tired of start-ups?
After Many Pets became the latest insurtech to list Munich Re as a former capacity provider this week. Jonathan Swift looks at what has become of the once omnipresent go-to partner for start-ups.
Roundtable: Making embedded insurance a profitable business model for insurers
Embedded insurance offers the potential of a rich seam of new business and lower-cost distribution. But, as a recent roundtable hosted by Insurance Post in association with Duck Creek Technologies revealed, insurers are still figuring out how to get…
Insurance Taskmaster Episode Five: Insuring driverless flying taxis in Milton Keynes [2042]
Insurance Post has teamed up with Verisk for a new video show, in which we tasked six industry rising stars to solve some historic challenges faced by the market over the past two centuries.
Digital Bar Quarterly: Revealed, the insurer brands driving standards in usability
This month benchmarking service Digital Bar launched usability assessments for UK direct insurer brands alongside its latest digital capability rankings. Simon Fenn, co-founder of its partner Pancentric, gives a high-level view of usability standards…
Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
Aon’s Martyn Denney says digital solutions can bridge the protection gap and increase customer confidence
Martyn Denney, head of innovation and investments at Aon UK, says better digital propositions that combine easy online access to products with data-led advice can help brokers to better serve smaller companies that are at risk of underinsurance.
BIA 2022 Award Winners video: General Insurer of the Year Zurich's Michelle Taylor
Following its success in winning three prizes at the British Insurance Awards Post including the highly coveted General Insurer of the Year content director Jonathan Swift caught up with Zurich UK head of sales and distribution Michelle Taylor.
Webinar: Watch Ageas, Abacai and WNS discuss how insurance providers can unlock the power of ‘smart data’
In a post-pandemic digital economy, success in the insurance sector largely depends on an ability to offer an omni-channel experience for its customers built around their actual needs and requirements.
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
Interview: Gary Duggan, Tesco Underwriting
Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.
Webinar: Watch Aviva, First Central, Markel and Salesforce discuss the CX lessons every insurer should know
In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer…
Blog: Evolution, not revolution, is the way forward for insurtech
With seven in 10 digital projects not delivering on what they promise, it’s time to step back and take a more measured approach to digital innovation, argues André Symes, co-CEO of Genasys.
Blog: Don’t make your customers pay for your bad technology solutions
Across the insurance world, it’s often the end customer who’s left paying the price for a firm's failed attempts at digital innovation. Craig Olivier, Co-CEO of Genasys Technologies, explains how to stop this from happening.
Intelligence: Should the insurance sector get wedded to embedded to close protection gaps?
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. Frances Stebbing looks at whether this is really the…
Blockchain and insurance: Is there still life in this tech solution after B3i entered into insolvency?
Blockchain was touted as the technology that could revolutionise the insurance and reinsurance industry. Yet, in July, the high-profile blockchain consortium B3i entered insolvency after it failed to raise funding. Martin Friel explores what went wrong,…
Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.