Digital Insurance
Watch Aviva, Policy Expert and others discuss how insurers ‘level up’ to respond to market challenges and the pressure to drive profitable growth at a lower cost
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Blog: Brand legacy vs digital innovation within the insurance industry
As customers now expect their insurance provider to have strong digital capabilities, companies can no longer rely on brand loyalty alone to appeal to their audiences. Kelly Ward, chief sales and distribution officer at Axa Partners UK, considers how…
Insurance industry stuck on legacy systems, says Charles Taylor’s Hurst
Charles Taylor’s Europe, Middle East and Africa sales director Jennifer Hurst has said the move into a digital world remains “quite a big project” as the insurance industry is still stuck on legacy systems.
Q&A: Vincent Belloc, PayPal UK
Insurance Post recently spoke with Vincent Belloc, PayPal UK’s vice-president, about the firm’s entry into the insurance market. Izabela Chmielewska discovers more about the PayPal proposition, its perspective on omnichannel experiences, and how payments…
AIG's Baldwin on pulling together to solve today’s challenges
With the whole insurance ecosystem facing unprecedented challenges, Anthony Baldwin, UK CEO of AIG, explains why a collective market effort is need to innovate and help clients.
Advertising feature: Internet Explorer 11 retirement – what does it mean for you?
Internet Explorer 11 (IE11) is the last man standing in Microsoft’s line of IE browsers. Originally, Microsoft had planned to retire IE11 in 2025 but, last year, the firm announced the date had been brought forward to 2022 - 15 June, to be precise, which…
Customers young and old expect frictionless digital insurance products, says Axa Partners’ Ward
The assumption that innovation in digital insurance need only be in service of younger customers has been proven false, Axa Partners chief sales and distribution officer for the UK and Ireland Kelly Ward has told Post.
Webinar: How can insurers harness new technologies to level up with customer expectations and future-proof the industry?
There has been a lot of discussion around digital acceleration over recent years, with the pandemic playing an undoubted role in escalating customer expectations as to how businesses engage and service them.
Webinar: Last chance to sign up to watch Allianz, Chaucer and WTW discuss how technology can help insurers meet customer expectations in the digital age
There has been a lot of discussion around digital acceleration over recent years, with the pandemic playing an undoubted role in escalating customer expectations as to how businesses engage and service them. Although often described as a “distressed…
Digital Bar Quarterly: What does it take to be ‘The Insurer of the Future?’
Having attended Insurtech Insights Europe 2022 last month, Altus Consulting business executive Mike Daly shares some thoughts including the possibility we are at a ‘tipping point’ in terms of someone creating ‘the Netflix of Insurance’.
Interview: Kelly Ogley, A-Plan
Four months after stepping up to the role of CEO at A-Plan, Kelly Ogley tells Pamela Kokoszka about her three passions, discusses the growth plans for the broker, and reveals how it has managed to remain relevant for the past 58 years
Video Q&A: Paul Ridge, SAS – How is hyperautomation transforming insurance?
Many insurers are currently reviewing their digital transformation journeys and the way in which they are approaching it. In this Q&A video, SAS's head of insurance UK and Ireland Paul Ridge discusses why and how hyper automation will deliver digital…
Thatcham hails Mercedes’ move as 'milestone' in automated driving; Admiral strikes ADR deal; Marsh launches ESG rating; and MS Amlin commits to Net Zero
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight on dual pricing: Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. Vincent Belloc discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.
Q&A: Nic Brown, Markel UK
At the start of 2022, Nic Brown took up the post of divisional director for Markel's UK broker channel. He speaks to Post about what Markel is hearing from brokers, and the insurer's strategy to continue driving the growth it has seen in recent years.
AIG, Axa and RSA lead underwriter recruitment; Allianz partners with Solar Energy UK; North P&I and Standard Club to merge; and first non-London syndicate-in-a-box-launched
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Big techs tipped to become carriers but need not pose threat to incumbent insurers
Insurance incumbents are still in a strong position to resist the threat of big tech entrants into the sector, delegates were told at the Insurtech Insights conference in London this week.
Podcast: Open banking and insurance part two
The second in a two part podcast series, in association with Crif Decision Solutions, discussing open banking and its relationship with the insurance sector.
Podcast: Open banking and insurance part one
Welcome to the first in a two part podcast series, in association with Crif Decision Solutions, discussing open banking and its relationship with the Insurance sector
ESG Exchange Week: What is driving microinsurance growth?
Microinsurance could cover up to 2.5 billion people by 2030. As Edward Murray explains, digital resources and education through the Covid-19 pandemic have opened up the door for mainstream insurers to get involved in this market.
Insurance M&A tops 418 deals in 2021; Beazley leads IVF solution after Gaia tie-up; Ageas joins telematics panel; and Tokio Marine HCC relocates branches
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Webinar: Don’t forget the data – why digital transformation alone won’t help you improve your CX
“Digital transformation” has certainly been an on-trend phrase for many years now, with insurers investing fortunes in improving their customer experience across the policy lifecycle from the sale to claim/renewal.
Travelers updates on coal stance; Hubb claims metaverse first; Thomas Cook signs insurance partnership; and Vitesse backed by HDI as it raises $26m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Direct Line begins green parts trial; Revolut diversifies insurance offering; RSA to recruit more adjusters; and Sabre strikes solus MGA deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.