Digital Insurance
Insurers failing to deliver multi-channel customer service, study finds
UK insurers are failing to deliver multi-channel customer service and are answering just 40% of routine questions asked via the web, email and Twitter, according to the 2015 Eptica multichannel customer experience study.
Europe C-Suite: Big data - a real game changer
Big Data is fundamentally changing the world, and while insurers have been quite tardy in coming to the Big Data table compared with others, there is an increasing appetite surrounding the topic.
Ex-RSA CDO Hood resurfaces in asset management sector
Former RSA chief digital officer Ian Hood has resurfaced in the asset management sector after joining Fidelity Worldwide Investment as head of digital for the UK business.
Blog: Why is there a lack of capacity in the cyber market?
In this digital era, why are so many businesses still unaware of the cyber threat?
Digital strategy key for Co-op after 'transition' year
The 2014 financial year was “a transition year” for The Co-operative’s general insurance business as it took action to improve its loss ratio, according to chief financial officer Kieran O’Keefe.
Interview: Chris Voller - Keeping up with the digital revolution
More than doubling your workforce pretty much overnight would cause some people a degree of panic, but not Chris Voller, head of claims for Axa Insurance.
RSA's Hood resigns two months after taking on CDO role
RSA chief digital officer Ian Hood has resigned from the insurer just two months after taking on the role and has set his sights on a move to a different sector.
Digital Literacy: Let’s get digital
It’s good to talk – but it helps if you know what you’re talking about. Insurers need to be confident in their digital innovations or risk losing out to more literate competitors.
Blog: Things we should learn from Post's Hackathon
The insurance industry's reputation for innovation leaves a lot to be desired. When describing the speed with which new technologies are adopted in the industry, references to oil tankers and dinosaurs are much more appropriate than those to jet planes…
Technology: Unfathomable figures from Facebook?
Why do we struggle to measure the return on investment of social media?
Blog: The Frozen middle told to "Let it Go" to boost digital insurance innovation
Last week Post held the Digital Insurance Strategies 2015 conference.
RSA strikes Amazon cloud computing deal
RSA has signed a contract with Amazon Web Services to use its cloud computing services across the group.
Webinar - The data difference: How analytics can help insurers maximise customer value
In a market as competitive as general insurance, it is imperative that companies have as accurate a view of their policyholders or prospective customers as possible.
Q&A: Allianz Asia-Pacific CEO
Post speaks to Allianz's Asia-Pacific regional CEO George Sartorel.
Trade Voice: Living in a fast-changing world
The ABI sets out the issues it is looking to tackle over the upcoming year — and beyond
Drivers who text at the wheel could face higher premiums, warns AA
The AA has welcomed the launch of new technology that is being trialled by police that will catch drivers using mobile phones at the wheel.
Thailand's online distribution heats up
The insurance industry in Thailand is waking up to the benefits of digital distribution channels as the market bounces back to double-digit premium growth writes Nicky Burridge.
Insurance sector not responding to SMS demand
Insurers are failing to respond to significant demand for text-based communications, according to a new industry report into how customers want to be contacted.
DIS 2015 - Speaker: Jasper Martens: head of marketing and communications, Simply Business
Jasper Martens is the head of marketing and communications at Simply Business, a role he's held since January 2013.
DIS 2015 - Keynote Speaker: Malcolm Harbour CBE
Malcolm Harbour served 15 years as Conservative MEP for the West Midlands, including five years as Chairman of the Internal Market and Consumer Protection Committee.
Man charged for attack on Aviva mobile phone system
A man who carried out an attack on Aviva's mobile phone system has been charged today (21 January) by the South East Regional Organised Crime Unit.
Video: Combatting mobile and online insurance fraud, without disrupting the customer journey
It is currently estimated that there are over 5 billion connected devices in the world.
Assurant Solutions launches connected home division
Assurant Solutions has launched a division to offer protection for people living in connected homes.
Assurant Solutions buys French mobile insurer
Assurant Solutions has completed its purchase of French mobile insurance administrator CWI Group.