Digital Insurance
Tech blog: no prize for second place in the digital race
The race to be the leading digital insurer is well under way but recent research suggests existing general insurers are at risk of losing customers amid demand for smartphone interaction with new entrants better positioned to gain the advantage.
Internet of Things: All together now
In the brave new world of the Internet of Things, there are opportunities and threats for insurers. How much is hype and what is the reality?
Interview: James Hillon and Charles Offord: A better kind of business
Co-operative Insurance is transforming its business after the recent and well-documented issues experienced by the wider group. Directors James Hillon and Charles Offord tell Post about its future plans.
Blog: Digital drivers for insurance innovation
Digital insurance is a rising trend. As mobile-only banks emerge, it will surely not be long before insurance providers follow suit. Digital is moving the goalposts on customer expectations regarding speed and efficiency. But with most of their…
New entrants causing disruption for insurers attempting to embrace innovation
Nimble market entrants are increasingly causing disruption for established insurance market players in the race to innovate, according to an international report by KPMG.
Just half of European GI firms' websites deemed 'mobile responsive'
Just over half of general insurance companies’ websites across Western Europe and Poland have developed a mobile-responsive website, according to research by consulting and market research firm CP Consulting.
High-tech fraud: Faceless threat
Fraud has gone high tech, with the potential damage that hackers using the internet can cause becoming a real danger. Now the industry is starting to use high-tech methods to fight back.
Student tech targeted by thieves but 50% have no insurance cover
Over one in 20 students (6%) has fallen victim to theft since 2014, with mobile phones topping the list of stolen items, the Chartered Insurance Institute reports today (14 September), noting that more than half of students (54%) have no insurance for…
Internet of Things could see insurers become force for good for policyholders
The so-called ‘Internet of Things’ could see insurers become a force for good in society, in effect providing a duty of care to policyholders.
Big data can provide strong retail opportunity for insurers, says Aviva CDO Brem
The increasing analytical capabilities provided by ‘big data’ can provide a strong retail opportunity for UK insurers, according to Aviva’s chief digital officer Andrew Brem.
Q&A: Ian Massingham: Head in the clouds
Amazon Web Services’ technical evangelist Ian Massingham talks up the benefits of cloud computing to insurers and brokers, helping them to innovate and save money.
Blog: Claims managers must wake up to two-way technology
IT must become the fundamental building block in developing a successful customer-centric strategy.
Insurers risk losing customers amid demand for smartphone interaction
General insurers are in danger of losing their customers to new entrants unless they step up their digital game, according to research carried out by Deloitte.
Hastings uninterested in 'international forays', says Hoffman
Hastings has no plans to emulate its rivals and expand into overseas markets, according to CEO Gary Hoffman.
Blog: Save to spend on IT
In today's digital world, customers demand a level of control in how, where, when and on what device they interact with their insurer. Service providers who fail to adjust their service levels to meet these demands will quickly lose out.
Trade Voice: Big data, big opportunities…
…and a fair few big challenges along the way as well.
Q&A: Niall Mackenzie: Search for solutions
Niall Mackenzie leads the sports betting and e-gaming sector at Google. He outlines the digital lessons the insurance industry could learn.
Video: Introducing cyber cover
As digital technologies accelerate, so do cyber risks. From hacking and malicious attacks to stolen laptops and data, cyber criminals attack indiscriminately. But online attacks are only a part of it.
Home of the future
The connected home has the potential to revolutionise living space as we know it.
Axa completes SME broker offering revamp with leadership team hires
Axa has appointed seven people to lead its online SME trading hub for brokers.
Deutsche Telekom head warns insurers over connected home complacency
Insurers have been warned to start exploring the potential of connected homes - or find themselves potentially usurped in the household market by disruptive players.
Insurers upping IT spend to unlock digital potential claims CSC boss
Insurance companies are starting to “unlock” their inner digital insurer according to CSC’s insurance boss.
Innovation Group urges insurer agility for success in digital era
Only insurers that are flexible enough to reshape their business to adapt to digital and economic challenges will succeed, according to an Innovation Group report, released today (7 July).