Digital Insurance
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
View from the Top video: Bought By Many CEO and founder Steven Mendel
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Bought By Many founder and CEO Steven Mendel discusses how data and technology are the backbone of global expansion.
Q&A: James Gearey, Covéa
After nine months in the role, James Gearey, managing director for personal lines and protection at Covéa, spoke to Post about partnering with Vitality, digital innovation and how technology is changing personal lines offerings.
View from the Top video: Reflections on the pandemic with Gallagher’s Sue Langley
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Sue Langley, non-executive director at Gallagher, speaks about how brokers and insurers can repair the reputational damage done to the industry by the pandemic.
Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
In this video sponsored by Salesforce and recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss:
View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Blog: Digital claims - The final frontier
The front end of personal lines is like a gold rush town where the gold has already gone. But Paul Stanley, the CEO of 360 Global Net, argues the next frontier for pioneers is claims - and it may be the last.
Insurtech Focus: Incumbents and insurtechs
Over recent years the talk around insurtechs has moved from disruption to co-operation. With this in mind, Post canvassed a host of major insurers to discover which start-ups they work and/or invest in; and what they look for when it comes to digital…
Allianz launches recycled parts digital platform; Howden acquires Medical Professional Risk Solutions; and Zurich UK doubles apprenticeship places
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Watch Insurance Post's LIVE Technology conference today
The Insurance Post LIVE Technology Conference brings you the latest innovation occurring in the UK insurance sector. Our unmissable two-day agenda features technology and digital experts from across the sector to offer their guidance and knowledge to…
British Insurance Awards 2021: Shortlist Revealed
Who will be walking the red carpet on 15 September as a contender at the 27th British Insurance Awards?
RSA's Rob Flynn on embracing the SME evolution
Nearly six million small companies make up the backbone of the UK economy and the last 12 months have seen them adapt in ways that they have never had to before. Rob Flynn, director of UK SME at RSA, asks what insurers can and should be doing to help…
Chubb and Marsh unveil Covid-19 vaccination solution; insurtech investment hits quarterly high; motor/home premiums fall; and Aviva offers cover to new customers affected by cladding crisis
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Abacai has an 'opportunity to drive' insurtech consolidation but will not pay over the odds, says co-founder Hay
Private equity-backed digital insurance venture Abacai will not be a “consolidator for consolidation’s sake”, although it is inevitable that there will be activity in the insurtech space, one of its co-founders has told Insurance Post TV.
Video Q&A: ActiveQuote CEO Rob Saunders
Post content director Jonathan Swift talks to Rob Saunders, CEO of ActiveQuote about how the income protection market has changed since the Covid-19 pandemic and what its future could look like as consumers become increasingly aware of the need to…
MS Amlin acquires MGA; Ethos buys 13th hub; insurtech recruits Esure CUO ahead of launch; and PIB bolsters Irish footprint
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Interview: Mark Allan, Ki
Lloyd’s first algorithmically driven syndicate Ki began trading on 1/1 this year. Jonathan Swift caught up with its CEO Mark Allan to discuss early progress, its plans to integrate brokers on its platform with APIs and why it should not be simply…
Aviva completes 'refocus' with sale to Allianz; Axa and Tesco join forces; Chubb takeover rebuffed and Bought By Many enters US
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk