Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
This article was paid for by a contributing third party.
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service. In the latest Digital Bar Quarterly Altus' Patrick Hayward explains how the insurance industry has the chance to provide an overall service which is in line with the customer’s experience at the point of purchase.
Patrick Hayward, consultant, Altus ConsultingFive years is a long time when we consider technology, at least a couple of generations of Moore’s Law. In 2016, I had
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Motor
Treloar returns to insurance on Zego’s board
Steve Treloar is returning to insurance after more than a year out of the industry, as he is appointed to Zego’s board, Insurance Post can reveal.
Big Interview: Sten Saar, Zego
Sten Saar, co-founder and CEO of Zego, speaks to Damisola Sulaiman about the challenges of building an insurtech in an evolving landscape, the lessons he learned entering the complex world of insurance as an outsider, plus his plans for growing the business.
Zego CEO outlines plan to become household name in motor
Zego CEO Sten Saar plans to focus on UK consumer and telematics for the next phase of the insurtech’s growth.
Is it time the ABI GTA had specific rates for Electric Vehicles?
With the number of electric vehicles on the UK roads well in excess of one million they are becoming an ever more important factor for motor insurers when planning how to grow, service their portfolio and manage claims costs.
Q&A: Paul Baxter, The Green Insurer
Paul Baxter, CEO of The Green Insurer, discusses the company's approach to eco-friendly car insurance, mission to make driving greener, and plans for future growth.
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market?
Better motor claims are no accident
As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.
Digital claims: closing the loop from FNOL to settlement
Technology is transforming the ease and efficiency of the insurance claims process. But there’s still a balance to be found between light touch and human touch. Saxon East reports.