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Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
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The latest considerations for customer friendly service – what/has anything changed, and what must insurers realise as the key pillars to successful customer service?
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Building on excellence – how can you better your performance and what should you look to improve when your feedback is already positive?
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How to keep the customer well informed, updated on product changes and developments, and educated on the best solutions to match their needs
Panel:
- George Beattie, head of incubation underwriting, Beazley
- Jim Bruce, senior director, Salesforce
- Steve Dukes, COO, Confused
- Stephen Mendel, CEO and founder, Bought By Many
- Heather Smith, managing director, LV Retail
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