Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
This article was paid for by a contributing third party.
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
Historically, the claims process has often been slow and difficult. However, as insurers push through their digitalisation programmes, the emphasis is on giving policyholders more control when
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