Artificial intelligence (AI)
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
Axa reveals AI pilots being rolled out across business
Axa has more than half of its artificial intelligence use cases already in production, according to Axa XL chief innovation, data analytics officer Ashok Krishnan.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
Insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI, according to Altus general insurance director Mark McDonald.
Zurich’s Jones on importance of ethical use of AI
Penny Jones, ethical governance lead for AI and analytics at Zurich, examines striking the right balance between ensuring responsible use of AI and enabling innovation.
Insurtech collaboration set to transform the claims ecosystem
The insurance claims sector is in the midst of a mini revolution as specialist insurtech providers look to work together, embrace collaboration and accelerate the adoption of a smart insurance claims ecosystem, says Jeremy Hyams, founder of Synergy Cloud.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Leveraging AI to accelerate decarbonisation in insurance
Andy Waring, head of intermediary at Stubben Edge, examines how artificial intelligence could help insurers achieve their Net Zero goals.
NFU Mutual only feeds AI models internal data
NFU Mutual is only feeding generative artificial intelligence models internal data to avoid inaccuracy, according to chief data officer Alistair Mathie.
Why Markel’s media team are cautious about AI-exposed risks
Sam Clarke, media and entertainment underwriter at Markel, questions how underwriters can be comfortable with the intellectual property exposures of generative artificial intelligence when each jurisdiction would effectively view and handle claims…
Rise of the AI-broker
Artificial Intelligence has many real-world applications and is already helping the insurance broking community in the US spend more time connecting with, listening to, and advising customers, says Chris Kitchener, vice president of product management…
Why insurers shouldn’t wait for regulatory clarity on AI
Philip White, a lawyer at The Legal Director, explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Q&A: Nigel Walsh, Google Cloud
Nigel Walsh, global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Four key takeaways from Insurance Post’s AI Summit
Insurance Post organised a conference for senior-level artificial intelligence leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, as well as the challenges and opportunities encountered in their transformation…
Hiscox uses AI to slash underwriting from three days to three minutes
Hiscox has shortened its lead underwriting journey for the London Market sabotage and terrorism book from three days to three minutes through the use of generative artificial intelligence.
How generative AI is everything, everywhere in insurance all at once
How insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business is examined by Insurance Post Editor Emma Ann Hughes.
Unlocking AI’s potential demands a fresh approach
To unlocking artificial intelligence’s potential, Oliver Wyman partner Fady Khayatt argues that, rather than think about how the industry has always worked, insurers should envision what a role and process could become.
Winners of British Insurance Technology Awards 2024 revealed
The winners of the inaugural British Insurance Technology Awards were unveiled last night (18 June) at a glitzy bash at the London Marriot Hotel, Grosvenor Square.
EU AI Act may block smaller insurtechs from market entry
Smaller insurtechs in the artificial intelligence sector will be subject to additional regulatory oversight due to the European Union AI Act, which may prevent them from making it into the market, according to Sixfold CEO Alex Schmelkin.
Zurich prioritises internal AI development over partnerships
Zurich is focusing on in-house expertise rather than external partnerships for artificial intelligence development, according to data science lead Jonathan Davies.
Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate…
QBE’s Gudhka shares seven steps to manage GenAI risks
Jaini Gudhka, senior risk manager at QBE, shares the seven steps businesses can take to manage generative artificial intelligence risks.
Why cyber insurers need to take a Quantum leap
The rise of quantum computers presents a challenge unlike any the cyber insurance industry has faced before, according to Tim Callan, chief experience officer at Sectigo, who argues proactively adapting policies and services is vital in the face of this…
Ageas reveals AI has saved business more than £4m
Ageas has saved more than £4m due to the use of artificial intelligence, with £2m of the savings coming from AI-enhanced fraud models.
Ecclesiastical is cautious about generative AI for complex tasks
Ecclesiastical’s generative artificial intelligence technology is not ready to support high value or complex task replacement, according to group technology director Graeme Howard.