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Video Q&A: A smarter approach to home insurance claims
In the latest Insurance Post video, Ryan Macdonald, principal product manager, CoreLogic, explains how it developed Claims Engage to help insurers address gaps in property claims management.
Speaking to Insurance Post content director Jonathan Swift, Macdonald discusses the current state of claims management in terms of digitalisation and customer experience, including where the biggest bottlenecks are likely to occur.
He talks about the wider benefits of Claims Engage, including how it can help create a better experience for policyholders, as well as the role of automation alongside the personal touch offered by claims handlers.
Finally, Macdonald offers his opinions on what the future of property claims might look like, and how insurers might navigate the potential challenges coming down the track.
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