How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.
Communication pain point issues in insurance largely revolve around ensuring that the customer journey is smoother, utilising data sets and automation technology to support customers better and create
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
UBO too slow? AI shows way to stop crime and keep customers happy
Spotlight: Why more insurance firms are turning to AI to help fight financial crime and ensure compliance with 'ultimate beneficial owner' requirements
Allianz’s Hobbs’ call to action on lithium ion batteries
View from the Top: Nick Hobbs, chief distribution officer at Allianz UK, explores the insurance profession’s role in tackling lithium-ion battery risks and supporting safer innovation through broker collaboration.
Q&A: Dave Connors, Distribind
Dave Connors, CEO and founder of Distribind, speaks to Insurance Post about the insurtech’s goal of “curing the insurance industry of its spreadsheet addiction”. He highlights some of the limitations of this goal and how flexibility is the key to bringing it to fruition.
Marshmallow valued at $2bn after $90m raise
Marshmallow has raised $90m (£68.1m) of funding, putting the firm at a valuation of over $2bn (£1.5bn).
Brokers struggle with AI as digital basics found lacking
Insurance brokers are falling behind in artificial intelligence implementation due to limited digital readiness, according to Paul Kershaw, UK enterprise sales manager at Novidea.
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Income protection gap opens door to fraud
Fraud Spotlight: An uncertain employment market and insufficient policy cover could spur a rise in fraudulent income protection claims.
Wave of cyber resilience legislation a boon to insurers
Forthcoming and recent legislation prescribing minimum cyber security standards for certain businesses and organisations will be welcomed by cyber insurers, experts have said.