Artificial intelligence (AI)
Advertising feature: We’re building a new foundation for casualty claims
As merger creates largest casualty practice in the UK and Ireland, Clyde & Co sets out its vision.
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Results-led approach to AI could “take the fear away” for sceptical parties
A results-led approach to using artificial intelligence in traditional human-led areas of insurance could help smooth implementation, an insurance expert has explained.
Blog: Using sentiment analytics to measure reputational risk
While sentiment analytics is not a new concept, its adoption by insurers has not yet been fully realised. Arguably, its biggest potential is in the area of reputational risk, writes Karim Derrick, product and innovation director at Kennedys IQ.
Musk predicts superhuman safety levels in driverless car AI ‘this year’
Elon Musk, CEO of Tesla, has predicted that the manufacturer will achieve autonomous car artificial intelligence ‘far in excess of the safety level of a human’ within the year.
Webinar: Do believe the hype - how insurance hyperautomation will unleash your pricing, marketing and sales strategies
In recent years, traditional carriers have begun the transition from human-intensive tasks to a degree of automation using tools such as RPAs to reduce costs and increase the speed of delivery.
Charles Taylor buys majority stake in insurtech Fraud Keeper
Charles Taylor has bought a majority stake of automation and artificial intelligence software as a service platform Fraud Keeper, Post can reveal.
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Allianz: cyber usurps BI as biggest risk; Direct Commercial gets PE investment; Ford and ADT reveal JV Canopy; and Tractable launches AI Property
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Watch Direct Line, Microsoft and Sas discuss hyperautomation in upcoming Insurance Post webinar
In an upcoming webinar brought to you by Insurance Post in association with Sas, an expert panel will discuss how hyperautomation in insurance will reduce the risk of errors in understanding your risk and improve how to price and market your products to…
Review of the Year 2021 – Insurers
Post spoke to major insurers to get their thoughts on the highs and lows of 2021.
Intelligence: Deepfakes – the next cyber threat?
Recent technological advances and increased dependence on video-based communication have accelerated the ability for fraudsters to create realistic audio and video fakes, also known as deepfakes, using artificial intelligence learning. Post investigates…
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Intelligence: Insuring automated warehouses
With warehouses increasingly deploying robots to help with the demand for next day delivery, Post investigates what challenges automation in warehouses poses for insurers.
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer…
British Insurance Awards 2021: Personal Lines Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Spotlight: Smarter decision making – Better, faster decision-making
With insurance evolving at an unrivalled pace, Satyen Paneri of Guidewire Software argues investment in a smart loop analytics can help companies make ‘brilliant’ decisions to achieve better outcomes.
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…
Markerstudy’s Simon Hughes on the challenge of turning data into business insight
Simon Hughes, group head of data and analytics at Markerstudy Group, offers some guidance on practical steps that can help align firms’ data and business strategies to achieve their goals.