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Spotlight: Data transformation – The fuel that drives digital transformation success
Data should not be seen as an afterthought when a business is undergoing digital transformation. Instead, as Eleanore Robinson finds out, it is very much the key to any project delivering true value to customers
Are businesses in a position to address the increase in mental health issues such as Covid Anxiety Syndrome?
Forward-thinking employers should provide their staff with targeted mental health and well-being support to improve retention and create a more positive working environment, argues Shamira Graham, director of corporate solutions at Onebright
Roundtable: Combatting exaggeration and fraud in household claims
Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss why consumers might be motivated to commit household fraud and how insurers can address this. By identifying those policyholders attempting to game them at…
Spotlight: How can insurers accelerate digital transformation in their business?
While some have embraced the digital transformation journey, others are still on the starting blocks. Jim Bruce, customer transformation and senior insurance director of Salesforce, discusses what’s stopping these firms, how they can overcome the…
Spotlight: Why ESG and digital transformation are inextricably linked for the insurance industry
From efficiently writing weather perils to reducing their carbon footprints, digital transformation offer insurers a fast track solution to meet their environmental, social and governance objectives, writes Pádraig Floyd
Roundtable: The future of affinity insurance in the digital age
The affinity space continues to attract interest from both insurers/brokers and brand partners looking to either tap into new customers or create deeper longer term relationships with existing ones. But what was once a case of simply white labelling…
Digital Bar Quarterly: Are insurtechs really coming to eat insurers’ Christmas lunch – or are the tables turning?
While incumbent insurers have held firm in their dominant markets, Altus Consulting insurance director Mark Andrews wonders what might happen if they start to target product areas that have been dominated by insurtechs in 2022.
Advertising feature: Pay.UK – the next step in Bacs’ evolution
You need to get familiar with the name Pay.UK, because one of the main interfaces between you and Bacs is about to change, explains Dougie Belmore, the chief payments officer of Pay.UK
Podcast: What next for the OIC portal?
In the second of a two-part podcast series Insurance Post reflects on the initial Official Injury Claim data covering the period from 31 May to 31 August.
Podcast: Reflections on the initial OIC portal data
In the first of a two-part podcast series Insurance Post reflects on the initial Official Injury Claim data covering the first three-month period.
Blog: Pay-as-you-buy insurance – a customer choice-based concept
Telematics has created an acceptance of data sharing that paves the way for insurers and their customers to access the benefits from open banking data, argues Sara Costantini, managing director of Crif Decision Solutions.
Q&A: Activate Group CEO Hannah Wilcox and CCO Victoria Turner on Motor Repair Network’s British Insurance Awards success
Following its success as Outsourced Partner of the Year, Post caught up with Hannah Wilcox and Victoria Turner, from Motor Repair Network’s parent Activate Group, to discuss the key ingredients behind its winning entry - and how it is looking to build on…
Roundtable: Reimagining and improving the insurer-policyholder relationship
Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
Spotlight: Why personal lines brokers should make claims a USP
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
Spotlight: Electric vehicles – are brokers ready for the EV revolution?
The rapid growth of battery electric vehicles should make personal lines and fleet brokers think carefully about how to adapt to this changing market, with both specialist products and services such as replacement vehicles in the event of a claim…
Podcast: What does the regulator’s greater focus on operational resilience mean for surge planning?
Welcome to the second in a two-part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Podcast: How would the insurance industry respond to a repeat of the 1987 Great Storm?
Welcome to the first in a two part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Q&A: Genasys co-CEO Andre Symes discusses the fundamental questions for insurance startups in an evolving technology ecosystem
With the changes to the technology ecosystem recently, the possibilities for insurance businesses have grown exponentially. Andre Symes, joint-CEO at Genasys, talks about how startups are using new technologies to pivot their businesses at pace with the…
Advertising feature: Insurance workflows - mind the gap
William Forde, senior director of international markets at CoreLogic Protect, explores how platform ecosystems not only improve interoperability and workflow, but also encourage best practice solutions.
Advertising feature: How using surety guarantees can enhance your client’s liquidity
Banks are not the only place to turn to when you need a guarantee. Andrew Evans, head of Liberty Mutual Surety, UK and Ireland highlights why insurance companies could be a better option.
Video Q&A: Zego B2B commercial director Ines Feracci
In this video Insurance Post content director Jonathan Swift caught up with Zego’s B2B commercial director Inès Feracci to discuss its plans for targeting brokers and fleet customers.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Application fraud - Ghost busting – email intelligence can help combat insurance application fraud
Email addresses are a unique global identifier that could play an increasing role in combatting application fraud, argues James Burton, senior director of insurance product management for UK and Ireland, LexisNexis Risk Solutions