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View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.
Modernizing data platforms - are insurers ready?
Insurance companies hold large volumes of customer data across the value chain, however the systems that contain it are usually slow and outdated. Which can be a major drawback as time when insurers need to expand their offerings with agile data…
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
The ADAS tipping point – are motor insurers ready as the technology finally goes mainstream?
Advanced driver assistance systems have been part of new vehicles for over a decade now, with these features becoming increasingly common as manufacturers look to gain competitive advantages over rivals.
A tale of two countries encountering retirement income needs
In the second Market Insight piece by Insurance Post's sister expert research brand Chartis, its research director, wealth management, Denise Valentine looks at how the UK and US authorities are taking steps to encourage people to plan and invest for…
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Blog: Digital claims - The final frontier
The front end of personal lines is like a gold rush town where the gold has already gone. But Paul Stanley, the CEO of 360 Global Net, argues the next frontier for pioneers is claims - and it may be the last.
Podcast: How are aggregators going to evolve?
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
Podcast: What impact will the FCA review of pricing practices have on insurers?
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
Spotlight: Motor - How will data underpin the motor market’s response to new pricing practices?
With uncertainty regarding the new pricing, auto-renewal rules and reporting requirements for motor insurance, Martyn Mathews explains how data, a single customer view and renewal pricing strategies will become increasingly important
Spotlight: Motor – The future of pricing
Changing consumer behaviour, the economic climate and a review of pricing practices are some of the challenges facing the motor insurance sector currently. Our research looked in more depth at how these changes might impact the sector, its pricing and…
Spotlight: Technology - A digital future
It’s no secret that many insurers are still held back by outdated legacy software systems, but for many, the significant operational impacts of the inefficiencies this engenders is difficult to quantify
Advertising feature: Giving the sales process the human touch is paramount post-Covid
When purchasing insurance, customers turn to brokers for support to ensure the product is suitable and meets their needs. Rob Saunders, ActiveQuote CEO, explains why when it comes to the sales process human touch and interaction cannot be replaced by the…
Spotlight: Claims - How a bespoke service can ensure a better experience for customers
Steve Charnock, chairman of Insurance Solutions Group, explains why he believes a tailored approach and a firm commitment to ‘listen, solve and deliver’ means superior outcomes for insurers and their customers.
Spotlight: Surety bonds - The evolving energy sector
Surety bonds can offer companies across various industries a method of managing their liquidity challenges. Post looks at the rapidly changing energy sector and how surety guarantees are a potential solution for managing risks if companies are unable to…
Video Q&A: ActiveQuote CEO Rob Saunders
Post content director Jonathan Swift talks to Rob Saunders, CEO of ActiveQuote about how the income protection market has changed since the Covid-19 pandemic and what its future could look like as consumers become increasingly aware of the need to…
Advertising feature: Understanding the benefits of surety bonds
With cash and working capital management at the forefront of all firm’s minds in the current environment, more companies are turning to insurance company-backed bonds and guarantees as method of enhancing their overall credit facilities and managing…
Advertising feature: The key to effective influencing
As a trade body, when we're seeking possible solutions to some of the challenges brokers face, we need to collaborate with both brokers and key decision makers explains British Insurance Brokers’ Association CEO Steve White.
Spotlight: Apprenticeships - Developing the skills the insurance industry needs for the future with government-backed financial support schemes
Reflecting on the past year of lockdowns, remote working and economic uncertainty; with learning and development budgets cut short for firms across the UK, using the apprenticeship levy to upskill people should be an essential part of any insurance firm…
Blog: New beginnings for PI claims
As we emerge out of Covid-19 and into the ‘new normal’, claims specialists are speculating what the future of insurance could look like. Peter Hamberger, head of claims – professional risks at Tokio Marine HCC, explains how the past year has impacted…
Blog: Three ways the IICF brings the industry’s social purpose to life
The Insurance Industry Charitable Foundation UK improves the lives of vulnerable and disadvantaged people by presenting a coordinated industry approach to grant giving, volunteering and leadership. Wendy Wilder, executive director of the IICF UK,…
Advertising feature: Optimising claims indemnity spend for insurers
Digitisation has become essential for insurers looking to unlock value and deliver excellent customer experience. According to EXL's UK and Europe team, Mohit Manchanda, head of insurance, Rohan Regis, vice-president insurance and Swarnava Ghosh, senior…
Advertising feature: Are pet insurers doing enough to support pre-existing conditions?
Pre-existing medical conditions have long made the process of shopping around for pet insurance an often challenging endeavour. Ian Howie, managing director, life, health and travel at Verisk Underwriting, UK & Europe, asks how can insurers offer…