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Spotlight: Sustainability - Driving down carbon emissions in the construction industry
In 2021, the conversation around climate change has evolved at pace. As a major contributor to carbon emissions the construction industry has a key role to play in driving down carbon emissions – could the use of timber solutions help achieve this?…
Spotlight: Sustainability - Building with timber for a zero-carbon future
The use of correctly designed and engineered timber solutions is a key driver in the delivery of net-zero by 2050. While insurers are wary of the risks associated with structural timber, the insurance and construction industries need to take a…
Blog: Motor repairs - how are insurers responding to consumer behaviour?
When it comes to motor insurance offering the consumer choice brings a host of benefits and overall improves customer satisfaction. Mia Constable, head of business development at E2E Total Loss Vehicle Management, asks how can consumers be offered more…
Advertising feature: The Electric Revolution is closer than you think – are you ready?
The widespread adoption of electic vehicles is down to factors such as lifestyle changes brought on by the Covid-19 pandemic and people becoming more environmentally conscious writes Steve Molloy, director of commercial sales and EV strategy at AX.
Advertising feature: Transforming the way customers buy insurance over the phone
Leveraging value from InsureTech to drive innovation into transformation and ultimately competitive advantage in the current climate is a theme across the insurance industry akin to the Oklahoma Land Rush of 1889, writes Rob Saunders CEO of ActiveQuote.
Spotlight: Adas technology - Staying ahead of the curve
With the accelerating introduction of Advanced Driver Assistance Systems features, early understanding and reaction to the impact of this technology are critical in managing the customer experience and achieving the benefits it delivers through claim…
Advertising feature: Can you afford not to have European breakdown cover?
If you are planning on driving in Europe next year in the safety of your own car, be it for work, pleasure or to visit family and friends, you should be aware how quickly costs can escalate if your vehicle breaks down, according to Ronan Hart, general…
Advertising feature: Embracing claims digital transformation - focus on outcomes
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. According to EXL's UK and Europe team, Mohit Manchanda, head of insurance…
Advertising feature: The lessons we bring from 2020 to 2021
The changes we have seen in 2020 across the insurance industry will live long beyond the initial impacts of the pandemic. The year has centred what we do, why we do it and how we do it back squarely to customers and our colleagues who support them,…
Video Q&A: Davies Group CEO Dan Saulter
In this video Insurance Post content director Jonathan Swift caught up with Davies Group CEO Dan Saulter to talk about digital transformation and deals, including the integration of the defendant law firm Keoghs in acquired in Q1 2020.
Video Q&A: Aviva GI leadership team – Phil Bayles, Gareth Hemming, Colm Holmes and Patrick Tiernan
At this year’s British Insurance Awards Aviva scooped a quartet of awards including General Insurer of the Year.
Spotlight: Cyber - Unlocking opportunities for insurers and brokers in a shifting market
In today’s evolving cyber marketplace, insurers and brokers need to use this opportunity to offer new cyber insurance products and solutions to customers to help them assess and mitigate potential risks to their business
Blog: Building a more sustainable approach to motor claims
Before the 2012 London Olympics, the BBC aired a mockumentary following the challenges of the Olympic delivery team. In the series, Twenty Twelve, the 'head of sustainability' was portrayed as a joke. Fast forward to 2020 to forest fires, floods, ocean…
Spotlight: Sustainability - The impact of modern methods of construction on insurers
Modern methods of construction may be a solution for the UK housing crisis but what risks do insurers face? Michael Smale, senior associate at Kennedys and Chris Butler, partner at the firm explore the risks across all stages of the construction process…
Blog: Replacement vehicle services - building a stronger customer journey
While many of us work from home, looking out of our windows it’s hard not to spot the rising number of vans and other light commercial vehicles on our roads. James Roberts, business development director for insurance at Europcar Mobility Group UK, argues…
Blog: The flattening of rush hour – are replacement vehicle services adapting to the changing patterns of road usage post Covid-19?
With the advent of the Covid-19 lockdown, commuters worked from home and schools were closed, traffic numbers fell to levels not seen in decades and the traditional rush hours disappeared. James Roberts, insurance business development director at…
Response Tap's Ross Fobian on how the insurance industry can deliver better customer experiences
Ross Fobian, CEO of Response Tap, looks at how the insurance industry, while it's one of the most competitive and commoditised sectors there is, still doesn’t appear to have fully embraced the value of customer experiences.
Blog: Reclaimed parts - reimagining the motor claims of the future
Reclaimed parts offer a host of benefits including offering consumer choice, lowering costs and protecting the environment. Neil Joslin, chief operating officer at e2e Total Loss Vehicle Management, looks at the three parties key to the successful…
Future Focus 2030: The insurance eco-systems podcast - the evolution of collaboration
It is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century.
Spotlight: Climate change: Aviation, carbon neutrality and the potential impact on the insurance market
After 197 countries signed the Paris Agreement in 2015, there has been a call for industries to solidify proposals to tackle climate change. Additionally, the onset of the Covid-19 pandemic has amplified the effects that these industries have had on the…
AI at scale: Transforming insurance operations
Insurance might be commonly regarded, from the outside at least, as being one of the most traditional of industries. According to Mohit Manchanda, head of insurance UK and Europe, Roopak Chadha general insurance growth leader, Rohan Regis, vice-president…
Future Focus 2030: The Lloyd’s and London Market podcast
It is the year 2030. Following the success of 2019’s Blueprint One and 2025’s Blueprint Two [which also co-opted in the IUA and broader stakeholder representation], Lloyd’s and the wider London market is now ready for the highly anticipated third…
Spotlight: Future of work - value your employees, your customers, and reap the benefits for your business
None of us were prepared for the Covid-19 pandemic, with few of us believing it possible, and the changes we’ve seen in society as a result may see permanent changes to the way we work and live in the future writes Paul O'Sullivan, head of commercial…
Blog: Replacement vehicle hygiene - is it the missing link in a ‘Covid-safe’ motor insurance supply chain?
There have been many challenges over the last six months. James Roberts, business development director for insurance at Europcar Mobility Group, believes there is clear evidence that the motor insurance sector has adapted well, responding to customer…