Roundtable: Reimagining and improving the insurer-policyholder relationship
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Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
Improving customer loyalty and cultivating long standing relationships with policyholders is proving elusive for personal lines insurers.
This difficultly has been compounded by aggregators/price
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