Opinion
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
XL Catlin's Tania Bensoussan-Arthur on the new trends grabbing the kidnap and ransom market
As demand for kidnap and ransom insurance is rising in France, Tania Bensoussan-Arthur, underwriting manager – specialty, France at XL Catlin, explains why coverage needs to be tailored the buyer's needs.
Ardonagh's David Ross on changing attitudes to mental health
Mental wellbeing has become a focus of the insurance industry, and David Ross, CEO of The Ardonagh Group, believes brokers have a role to play in changing attitudes in the workplace.
Axa's Evan Waks on getting post-Brexit certainty
As UK insurers wonder how to continue trading in European Union countries after Brexit, Evan Waks, chief risk officer at Axa UK, argues a transition period would offer much needed certainty.
Ageas's François-Xavier Boisseau on fake pricing scandals
Insurers do not quote racist premiums, writes François-Xavier Boisseau, CEO insurance at Ageas UK, urging the sector to better educate the public on how pricing works.
CNA Hardy's Dave Brosnan on bumps in the road as businesses go global
Boards shouldn't turn their attention away from corporate, compliance and supply chain risks, warns Dave Brosnan, CEO of CNA Hardy Europe.
Aon's Jane Kielty on providing local service to international SMEs
As SMEs in the UK face increasingly complex insurance needs, Jane Kielty, managing director, national at Aon Risk Solutions, reflects on how the industry can respond to these.
Marsh's Lei Yu on the right cover in the age of product recalls and class actions
While the US has led the consumer rights crusade against defective products, other countries are becoming increasingly protective, writes Lei Yu, managing director, Marsh Hong Kong and Macau.
Editor's comment: An explosive start to the year
I started this year in style watching the fireworks over Sleeping Beauty’s castle at Disneyland Paris. Looking at January’s headlines the insurance industry has also started this year with a bang.
QBE's Phil Dodridge on navigating the digital tempest
Threatened with disruption, insurers need to augment their business model, argues Phil Dodridge, head of business intelligence and disruption at QBE European Operations.
LV's Martin Milliner on delivering the insurance promise
Some insurers waited until their policyholders' frustration made the headlines to give some comfort after the Liverpool car park fire, regrets Martin Milliner, director of claims at LV, urging the profession to deliver on its promises in order to build…
JLT Specialty’s Adrian Donald on speaking CFOs’ language
Risk managers need to speak the same language as chief financial officers to demonstrate the value of insurance, explains Adrian Donald, partner at JLT Specialty.
BGL’s Stuart Walters on exempting underwriting from GDPR consent requirements
The insurance industry needs to push for amendments to the Data Protection Bill, argues Stuart Walters, chief information officer at BGL Group.
Allianz's Simon McGinn on treating customers, and their data, fairly
This year will see changes to how companies can use people's personal data and Simon McGinn, general manager for commercial and personal at Allianz, believes this is time to perfect the treating customers fairly mantra.
Editor's comment: Will Amazon give a little or take a lot?
I’m a big fan of Amazon. Although I’m not a Millennial, I’m used to getting the products I want delivered to where I want, when I want, without too much fuss.
A-Plan's Carl Shuker on ending dual pricing in personal lines
Those loyal to their insurer are probably paying more than they should. Carl Shuker, CEO of A-Plan, believes it’s time the market took a bold move to address the problem
Aviva's Maurice Tulloch on the race to sustainability
Maurice Tulloch, CEO of international insurance at Aviva, explains why and how the industry should encourage a global race to sustainability.
Legal Update: Conflicts of interest in the insurance distribution chain
As they prepare for the Insurance Distribution Directive, insurers and brokers need to be wary of conflicts of interest, which the Financial Conduct Authority has been monitoring closely, explain Roseyna Jahangir and Juanita Morrison, associate and…
Allianz’s Axel Theis on the positive signs for global trade
Concerns remain but outlook for global trade shows positive signs, says Axel Theis, member of the board of management of Allianz SE.
Apil's Brett Dixon on flying solo in court
As the industry awaits news of the Civil Liability Bill, Brett Dixon, president of the Association of Personal Injury Lawyers, argues the courts are not the place for injured people flying solo.
Editor's comment: The tech revolution
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Opinion: Inclusion needs the right environment to flourish
We are often asked if and how inclusion can translate across cultures and geographies writes Angie Peacock, chair of global inclusion training company the People Development Team.
Minster's Shirley Woolham on why robots won't replace lawyers
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
German D&O market marked by insured v insured claims
Ulrich Schaller, portfolio manager, financial & specialty markets, at QBE Insurance (Europe), explains the specificities of the German D&O market.