Opinion
This week: Decisions, scorecards and a viable alternative
After a slow start to 2017 I suddenly had lots of decisions to make this week about holidays, extracurricular activites and building plans (for my extension).
JLT's Mark Wood on why brokers must keep up with insurtech
‘Insurtech´ has been a buzzword in the insurance sector for a few years now, but how many of us have truly woken up to the opportunities that exist for the insurance market within the technology sector?
Legal Update: D&O liability, data protection and the avoiding of bogles
Scots worldwide are preparing to celebrate the works of poet Robert Burns. Two lines from his famous poem Tam o'Shanter will be spoken at many events: "Gathering her brows like gathering storm, nursing her wrath to keep it warm".
QBE's Richard Pryce on why insurers must innovate for customers and staff
The insurance industry has always been closely connected to the broader economy, but our fortunes are now even more closely tied to macro-economic developments.
Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
Biba's Steve White on unravelling unrated insurers
I spent a large part of the last quarter of 2016 visiting the British Insurance Brokers' Association regions and talking to the advisory boards and committees as we usually do as part of our manifesto preparations.
LV's Martin Milliner on how getting whiplash right could restore faith in insurance
Working with government, regulators and trade bodies to build public trust in insurance is a common aim of our profession and more important than ever when considering today's unnecessary claims culture.
UK General's Karen Beales on the future of personal lines broking
The personal lines market has been interesting during the past 12 months.
Allianz's Jon Dye on choosing insurance as a career
The Broker State of the Nation report commissioned by Post revealed 70% of the respondents chose broking as a career.
XL Catlin's Paul Greensmith on the fairness the Insurance Act has brought
They say all is fair in love and football but what about insurance?
Editor's comment: What the Kwik Fit fitters can't fix
When I was a child you couldn’t get better than a Kwik Fit Fitter, they were the boys to trust!
Pen's Tom Downey on sustainable success in tomorrow’s schemes market
Everyone loves a good scheme — albeit we’re talking less Machiavellian, more magnanimous, when it comes to insurance.
Europe: How to spot online insurance opportunities
More than 400 online channels of insurers in Europe are currently doing business and this number is increasing. However, not all of these online channels are successful.
Brightside's Mark Cliff on why chaos is needed for success
Chaos is needed for some highly successful brokers to emerge during 2017
Marsh's White on delivering client value and innovation in uncertain times
Just when we thought the world couldn't get much more uncertain, 2016 happened.
Kofax's Ong on innovations to enhance customers’ digital experience
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.
Axa's Duverne on the insurance industry waking up to women decision-makers
2016 may go down as the year the insurance sector woke up to the growing importance of women in the global economy and recognised that it needs to address their requirements for a whole range of products and services. Whether as entrepreneurs or heads of…
Willis Re's Turner on why PPOs are ceasing to be a threat
The legal environment for the settlement of serious injury claims in the UK changed radically with the introduction of Periodic Payment Orders.
Verint's Ziv on the surprising answer to the fintech threat
As customer expectations increase in a rapidly changing business environment - there is a surprising answer to technology disruptions attacking established business models.
Sentencing uncertainty in certain times?
In May, Scottish Power Generation pleaded guilty to a non-fatal breach of Section 2(1) of the Health and Safety at Work Act 1974.
Concerts: Music to the ears of contingency insurers
The renaissance of live music events is fuelling opportunities for contingency insurers worldwide.
Director of content's comment: Time to make a nuisance with a #coldcallcrackdown
Earlier this year I blogged about a call I took from a rogue claims management company purporting to be a major player.
Expertise from A-Z: 2016 Review: A year of change
A look at the tumultuous changes of 2016 – and a preview of what 2017 may have in store for the industry
JLT's Hamish Robert's on why insurers should beware 'The Spinning Jenny'
One of the biggest changes I've seen in the insurance market over the years has been the increased relevance of facilities, managing general agents and portfolio trades, and for many large brokers and insurers this is now commonplace and a core focus…