Opinion
A-Plan's Carl Shuker on how to deserve customer trust
Insurers could create a panel of customer advocates to rebuild trust, recommends Carl Shuker, CEO of A-Plan Insurance.
Allianz's Axel Theis on why insurers can look ahead with confidence
Axel Theis, Allianz SE board member, global insurance lines and anglo markets, explains why premiums are tipped to grow over the next decade.
BILA's Melissa Collett on five ways insurers can increase consumer trust
Melissa Collett, director at Fairer Finance and committee member of the British Insurance Law Association, describes five ways insurers can increase consumer trust.
Chubb's Sara Mitchell: Stuck in the mid-market?
The middle market is the engine room of the UK economy, says Sara Mitchell, head of corporate division, UK & Ireland, Chubb, urging insurers to work closely with brokers to support this sector.
Blog: How to get rid of legacy systems
Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.
Content director's comment: Does Elton John signal the end of the insurtech buzz?
As a younger music fan, nothing gave me a greater kick than finding a band on the bottom of a bill in a grimy venue that blew me away.
India's increasing use of employment law
No-one could have anticipated that Donald Trump’s election as president of the United States would lead to an increase in employment litigation in India, but that is precisely what has happened.
Legal Update: Catastrophic injury claimants can benefit from assistive technology
Assistive technology can provide a cost-effective way of helping claimants with catastrophic injuries, explains Malcolm Henké, partner at Horwich Farrelly.
Jelf and Bluefin's Phil Barton on the Ogden rate
There have been many column inches devoted to the impact of Ogden discount rates on the motor and liability insurance markets since its unforeseen reduction to minus 0.75% in March this year. Jelf and Bluefin's CEO Phil Barton takes a closer look.
Swinton's Richard Beaven on getting personal
The disruptive rise of price comparison websites is well-documented. This has prolonged the lifespan of an outdated business model where insurers and brokers compete on price, and price alone, argues Richard Beaven, distribution director for Swinton…
Biba’s Steve White on keeping abreast with politics
Lobbying is a long game, writes Steve White, chief executive of the British Insurance Brokers’ Association, explaining why his trade body is cultivating its connections with both the government and the shadow cabinet.
XL Catlin's Andrew Underwood on political risk insurance: don’t ignore your own backyard
When you think about political risk, the chances are you recall what you saw on the news last night, writes XL Catlin's Andrew Underwood, regional product leader UK & Ireland for Political Risk Credit and Bond. Scenes of conflict, civil unrest, physical…
Willis Towers Watson's Liz Lister on the benefits of specialist knowledge
The only absolute certainty in today’s modern world is change. Change creates new risks for all businesses, whether they are based in the north or south of the country, have international reach or are mid-market organisations.
Ageas's Bart De Smet on why insurers don't need start-ups to innovate
The hype around insurtech start-ups should not overshadow the in-house innovations coming from incumbent insurance companies, writes Ageas’s CEO Bart De Smet, defending the ‘internal incubator’ model.
Lloyds Bank's Bill Cooper on private equity
The valuation of intermediaries is once again in the spotlight after a number of recent high-profile deals, where firms have changed hands for what appear to be very high multiples. Lloyds Bank's managing director and global head of insurance Bill Cooper…
Editor's comment: Time to reward loyalty
Last summer, while holidaying in Spain, we stumbled across an inflatable Wipeout course floating a hundred metres or so off the beach. With the exuberance of youth, my nephew, nieces and son were keen to have a go and several adults, myself included,…
Navigating India's fast growing aviation market
With low levels of air travel penetration and a growing economy, expansion in the Indian aviation sector brings challenges and opportunities writes Kevin Betts, Asia-Pacific director, at loss adjuster McLarens Aviation.
Marsh Networks’ David Hopwood on the seven issues a reduced discount rate creates for SME brokers
The Ministry of Justice’s decision to set a new discount rate for personal injury compensation awards at minus 0.75% seems likely to create turbulence in the market. Following widespread criticism, the government is currently reviewing feedback from its…
Manchester Underwriting's Charles Manchester on why, if you’re not a broker, you’re an MGA
Charles Manchester, CEO of Manchester Underwriting believes insurers are no longer the providers of capital but instead the custodians of it.
Aviva's Rob Townend on removing 'easy money' from personal injury claims
Some are sounding the death knell of the personal injury reforms but Rob Townend, claims director at Aviva Insurance, explains why insurers must be alive to an increasingly aggressive claims management company industry.
Trade Voice: Apil's Brett Dixon on preventing whiplash claims
With some of the most congested roads in Europe and tailgating a major cause of low speed accidents in the UK, Brett Dixon, Association of Personal Injury Lawyers president, urges insurers to join his member in supporting Injury Prevention Day.
RSA's Neil Strickland on how technology can help risk management at large firms' smaller sites
For customers that operate across multiple sites of varying size and complexity, Neil Strickland, director for global consulting at RSA, says the application of new technology is addressing the challenge of how to provide cost-effective risk management…
Aviva's Maurice Tulloch on all that insurtech hype
With technology reshaping the insurance industry, incumbents need to disrupt the very business models they helped create in order to meet fast-changing customer expectations, writes Maurice Tulloch, CEO, international insurance, Aviva.
AIG's Anthony Baldwin on claims, actually
Technology and innovation are important to the insurance sector but Anthony Baldwin, CEO of AIG, says while concentrating on these insurers must not lose sight of what is important to the customer: the claim.