Aviva's Rob Townend on making sure policyholders benefit from whiplash reform
The whiplash reform and discount rate change can be positive for customers, but Rob Townend, managing director at Aviva UK general insurance, warns the challenge for the industry will be to demonstrate these measures have indeed benefitted policyholders.
The long-awaited introduction of the Civil Liability Bill to the House of Lords was widely welcomed by the industry and consumers alike. And though it would have been hard to predict the bumpy ride
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