LV's Martin Milliner on delivering the insurance promise
Some insurers waited until their policyholders' frustration made the headlines to give some comfort after the Liverpool car park fire, regrets Martin Milliner, director of claims at LV, urging the profession to deliver on its promises in order to build public trust.
Just three weeks into the new year and already the insurance industry has had to deal with a number of incidents, but none more devastating than the fire that hit the Liverpool Echo Arena car park on
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