Opinion
Trade Voice: Mass chair Sue Brown on the need for e-scooter regulation before injuries and deaths rise even higher
Sue Brown, chair of the Motor Accident Solicitors Society, outlines what changes need to be made to the e-scooter regulatory regime to curb the rise in the number of people who are killed or seriously hurt by these vehicles.
Data evolution is needed to become the Amazon of insurance, says Tim Smyth
Tim Smyth, CEO of UK General Insurance, says the key to Amazon’s success lies in its use of data, and that brokers and managing general agents must invest in their own data capabilities if they want to replicate the multinational’s success.
Blog: Putting diversity and inclusion at the heart of financial services
Alice Heatley, principal associate, and Sophie White, partner, in the financial services employment team at Eversheds Sutherland consider what insurers are doing to prepare for the FCA and PRA’s anticipated diversity and inclusion policy statement later…
60 Seconds With... Nicola Marshall, Markel
Nicola Marshall, senior underwriter of professional indemnity and technology, media and communications at Markel International, surprises Post with her judo expertise and love of golf.
Covéa’s Vicki Heslop on what the industry should be doing to show it cares about vulnerable customers
As the cost-of-living crisis takes it toll on consumers, Vicki Heslop, director of customer experience at Covéa Insurance, argues that the insurance industry must be able to signpost how they can help before a crisis point is reached.
Blog: What will the PAP changes mean for insurers?
The pre-action protocol consultation closed In January. Shirley Denyer, technical consultant of the Forum of Insurance Lawyers, considers what changes are likely to come into play and how they will impact upon insurers.
60 Seconds With... Raheema Mohammed, Horwich Farrelly
Raheema Mohammed, associate partner at Horwich Farrelly, tells Post about her ideal day in Vegas, and discloses details of a high-value investment she made with her first payslip.
Blog: Why insurers should take a new approach towards flood repairs
As climate change becomes more evident, and severe weather events occur more frequently, Adam Clarke, chief underwriting officer and executive champion for environmental, social and governance at Ageas UK, explains why insurers need to face this issue…
CFC's Pat Brice on how customer service is too often forgotten as commercial and specialty providers digitalise
Pat Brice, distribution director at CFC Underwriting, says that although digitisation among commercial insurance providers is happening at a rapid pace, delivering a frictionless experience for brokers, customers too often fall by the wayside.
Briefing: Is this the perfect time to make a swoop for Aviva?
Rumours have been surfacing recently that Aviva is looking like a potential target for circling buyers. It couldn't really happen... could it?
Penny Black's Social World: August 2022
Training for trains, charity partners and Paralympic provisions
Editor's comment: Take time to smell the flowers
Life can be hard. It’s not a nice lesson to have to teach my son but he is old enough now to know about climate change, to learn about inflation and to ask questions about US school killings, abortions, and women’s rights.
PIB’s Steve Redgwell on the merits and limitations of mandatory broker qualifications
Compulsory qualifications for brokers would bring benefits, but the industry should not dismiss the expertise and industry networks that can be built through experience, argues Steve Redgwell, CEO of PIB’s specialty division.
Blog: It’s time to take action on the fair treatment of all vulnerable customers
Helen Lord, CEO of the Vulnerability Registration Service, and Rich Tomlinson, managing director of Percayso Inform, consider the industry's shortcomings on consumer protection, and highlight ways in which it can now take practical, cost-effective action…
Trade Voice: MGAA’s Mike Keating calls for more egalitarian relationships between insurers and MGAs
Mike Keating, CEO of the Managing General Agents’ Association, argues that it's time for insurers to recognise the contribution of MGAs to the insurance sector, and those that 'give away the pen' are reaping the rewards.
Allianz's Nick Hobbs on how insurance can provide stability in uncertain times
With the world becoming more uncertain and volatile with each passing week, Allianz chief distribution and regions officer Nick Hobbs outlines how the insurance industry can help, beginning with indexing inflating exposures and reconsidering indemnity…
Blog: Will class actions follow a US ruling and become the norm in the UK?
Class actions involving multiple parties and multimillion-dollar payouts have historically been confined to the US, but following a historic ruling in Merricks v Mastercard, Samantha Silver and Barnaby Winckler, partners specialising in product liability…
Blog: Insurers and brokers must work together to meet clients’ expectations
Julie Rayson-Flynn, director at Brokerbility, considers how declining insurance performance are impacting on the reputation of smaller brokers and their customers, as they cope with hard market conditions and unknown territory.
60 seconds with ... Jonathan Oldfield, Allianz
Jonathan Oldfield, head of engineering construction and power at Allianz, tells Post about his first job at WHSmith, and explains why he misses the 1980s.
Blog: Insurers and loss adjusters need data and tech-enabled cooperation
With general inflation sending costs through the roof and extreme weather causing claims surges more often, tight collaboration is absolutely crucial to handle claims – and technology and data can enable this, writes Eibhlin Swan, head of supply and…
LV's Martin Milliner on how to protect customers from fraud
Martin Milliner, claims director at LV General Insurance, outlines the amendments lawmakers should make to the Online Safety Bill to protect the public and raise awareness of cyber crime.
Blog: Housing disrepair paves the way to a perfect storm – are insurers ready?
With the recent whiplash reforms squeezing profit margins, Jared Mallinson, partner and head of counter fraud at Horwich Farrelly, considers whether the insurance industry is facing a new claims epidemic, with the social housing industry reporting a rise…
60 seconds with ... Joanne Butler, Charles Taylor Insure Tech
Joanne Butler, head of product marketing and pre-sales at Charles Taylor Insure Tech, tells Post about her love of snooker, and the time she shared a conference stage with the incredible Sir Ranulph Fiennes.
Blog: A year after London's flash floods, property resilience is still a top priority
On the anniversary of London’s flash floods, George Culbert, associate director at insurance-focused construction consultancy Brawdia, explains how, after the year since the floods, sustainability and resilience has become a key priority for insurers,…