Blog: What will the PAP changes mean for insurers?

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The pre-action protocol consultation closed In January. Shirley Denyer, technical consultant of the Forum of Insurance Lawyers, considers what changes are likely to come into play and how they will impact upon insurers.

Ask anyone regularly involved in dispute resolution what they want from the civil justice process, and their wish list is likely to include resolving disputes quickly, efficiently and cost-effectively

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Why insurers are taking a bird’s eye view of claims

View from the Top: Insurers and loss adjusters can be some of the first people on the ground following a customer loss, but increasingly they’re the first in the sky too, as James Nicholson, chief claims officer at Zurich, explains.

AI should be used to fight crash for cash fraudsters

The increase in crash for cash incidents involving motorbikes is far more dire than it initially seems, warns Roi Amir, CEO of insurance technology company Sprout.ai, who argues the solution is to fight artificial intelligence with AI.

Are higher home excesses killing smaller claims?

After Verisk saw a 17% increase in the average home insurance claims cost, due to a decline in the number of low-value claims submitted by policyholders, Scott McGee asks: what is causing customers to stop submitting small claims?

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