Opinion
Why we need fire and brimstone over Consumer Duty
Editor's View: Emma Ann Hughes asks whether Old Testament-style regulation is required to push general insurers to meet the Consumer Duty requirements.
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Open insurance: A reality or a pipe dream?
Blog: Karim Derrick, product and innovation director at Kennedys IQ considers how prepared the insurance industry is for introducing the concept of open insurance.
60 Seconds With... Heather Ootam, K2 International
Heather Ootam, business application manager at K2 International, shares her advice on planning for success, her passion for piano, and our natural world.
Time for insurtechs to grow up or say goodbye to funding
Editor’s View: If you want to survive as an insurtech, you need to prove you can survive on your own.
View from the top: QBE’s Emma Higgins on listening to what employees want
Emma Higgins, chief people officer at QBE International, argues that updating employment offerings in line with ideas from employees is the answer to the Great Resignation.
How payments can modernise the insurance sector
Multiple payment platforms and technologies leave insurers unclear where the payment function should sit and create fragmented IT architecture unable to support a single payment process. This creates a disconnect between the insurer and broker re payment…
Trade Voice: ABI’s Hannah Gurga on keeping things clear and simple
Hannah Gurga, director general of the Association of British Insurers, lays out how the findings of a recent survey highlight how the insurance sector can do better in the eyes of customers.
Why you would be wrong to write off Amazon’s insurance store
Editor’s View: While Amazon’s initial insurance sales may have failed to set the world alight, Emma Ann Hughes warns the industry should be still be scared because of the e-commerce giant’s track record on delivering the convenience consumers crave.
View from the top: WTW’s Edward Castles on why the hard market may almost be over
Edward Castles, managing director at WTW, examines the forces driving a return to soft market conditions and increasing rate reductions.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
60 Seconds With... Bobby Gracey, Charles Taylor
Bobby Gracey, global head of fraud at Charles Taylor, tells Insurance Post about his philosophy of respect towards all colleagues, his love of country music, and the continuing influence of his late grandmother on his life.
Trade Voice: SIB’s Laura Hancock on what the Consumer Duty asks of brokers
Laura Hancock, chair of the Society of Insurance Broking, argues the forthcoming Consumer Duty represents a refreshing evolution rather than a revolution in how brokers deal with customers.
Hello...? Why do British insurers struggle to ‘do an Adele’ and conquer the US?
Content Director's View: With the sale of Admiral-owned Compare.com to Insurify, Jonathan Swift muses on why British personal lines insurers struggle to translate success at home across the Atlantic.
View from the top: Covéa’s Lisa Meigh on the changing attitudes towards apprenticeships
Lisa Meigh, people director at Covéa Insurance, argues that changes to the student loan system and high living costs could lead to a tipping point in attitudes towards apprenticeships.
Implications of shelving the autonomous transport bill
Blog: With the removal of the bill, Kennedy's corporate affairs lawyer Roger Davis, and partner Niall Edwards explore the implications for insurers, and how insurers can collaborate with other stakeholders during the waiting period.
Trade Voice: Apil’s Kim Harrison on why the time bar on childhood sexual abuse claims needs to be lifted
Kim Harrison, executive committee member at the Association of Personal Injury Lawyers, argues that an independent inquiry’s findings makes it clear the limitation period on childhood sexual abuse claims should be abolished.
Break down barriers rather than teaching women to jump higher
Editor's View: With International Women's Day returning on 8 March, Insurance Post editor Emma Ann Hughes says now is the time to stop teaching women facing barriers in their insurance career to jump higher, and smash glass ceilings instead.
View from the top: Zurich’s Anita Fernqvist on how changing the way insurance buys can be a driver for change
Anita Fernqvist, chief operating officer at Zurich, argues that buying products and services from social enterprises can help the insurance sector achieve its ESG ambitions.
Affordable housing - lessons from this year’s subsidence surge
Blog: In light of last year’s dry summer, evidence of a surge in subsidence damage to UK properties emerged when insurer LV reported a 205% rise in cases between June and July this year alone. Mark Curtis, associate director at Brawdia considers the…
Trade Voice: Foil on the Consumer Duty’s underappreciated impact of claims handling
Jonathan Drake, partner at Forum of Insurance Lawyers member firm DWF, and Nicola Critchley, DWF partner and Foil president, warn there is ample scope for firms to run foul of the FCA’s requirements for claims handling under the Consumer Duty.
60 Seconds With... Nick Rugg, Markel
Nick Rugg, senior underwriter of fintech and financial institutions at Markel International, tells us about his experience flying a plane, and reveals that in parenthood, honesty is not always the best policy.
What goes around is coming around on leaseholder insurance fees
News Editor's View: Scott McGee warns insurers and brokers that the ‘huge scandal’ of leaseholder insurance fees could be coming back to haunt them.
Penny Black's Social World: February 2023
Penny casts her eye over the Hot Topics of the month and digs into the charity endeavours by insurers in The Good Stuff