Affordable housing - lessons from this year’s subsidence surge

subsidence

Blog: In light of last year’s dry summer, evidence of a surge in subsidence damage to UK properties emerged when insurer LV reported a 205% rise in cases between June and July this year alone. Mark Curtis, associate director at Brawdia considers the lessons learned and how brokers and insurers can support their housing association clients.

Affordable housing providers face significant exposure to subsidence yet often face delays in recognising the signs and reporting claims to their insurers. So, what lessons can be learned from this

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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