Opinion
Affordable housing - lessons from this year’s subsidence surge
Blog: In light of last year’s dry summer, evidence of a surge in subsidence damage to UK properties emerged when insurer LV reported a 205% rise in cases between June and July this year alone. Mark Curtis, associate director at Brawdia considers the…
Trade Voice: Foil on the Consumer Duty’s underappreciated impact of claims handling
Jonathan Drake, partner at Forum of Insurance Lawyers member firm DWF, and Nicola Critchley, DWF partner and Foil president, warn there is ample scope for firms to run foul of the FCA’s requirements for claims handling under the Consumer Duty.
60 Seconds With... Nick Rugg, Markel
Nick Rugg, senior underwriter of fintech and financial institutions at Markel International, tells us about his experience flying a plane, and reveals that in parenthood, honesty is not always the best policy.
What goes around is coming around on leaseholder insurance fees
News Editor's View: Scott McGee warns insurers and brokers that the ‘huge scandal’ of leaseholder insurance fees could be coming back to haunt them.
Penny Black's Social World: February 2023
Penny casts her eye over the Hot Topics of the month and digs into the charity endeavours by insurers in The Good Stuff
OIC’s Martin Saunders reflects on the portal’s journey to success for claimants
Following recent feedback that the portal is not operating correctly, Martin Saunders, head of service for Official Injury Claim addresses some of the more recent media inaccuracies and sheds light on why the portal is a successful route to justice for…
Navigating the next two years in cyber insurance
Blog: Nour Alnuaimi, CEO and founder of Upsurance, considers why demand for cyber insurance from certain segments of the market is still lagging.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
View from the top: LV’s Michael Lawrence on keeping customer confidence in uncertain times
Michael Lawrence, distribution and underwriting director at LV Broker, says the industry can’t rely on good fortune to maintain customer confidence in the face of the challenges that 2023 will bring.
Why insurance customers are demanding more on payments
Blog: With cost-of-living concerns bringing the speed at which claims are paid to one of the top priorities for consumers, Darren Lane, business development manager at Solaris, explores why insurers need to move away from legacy technology to keep up…
60 Seconds With... LV's Fabio Goriup
Fabio Goriup, project manager at LV, shares with Post his enthusiasm for car maintenance, squash, and simple happiness.
Farewell Gibraltar, hello PRA - is the tide about to turn for new UK-regulated insurers?
Content Director's View: With non-standard motor insurer Lumun looking for Prudential Regulation Authority authorisation, Jonathan Swift asks whether we might be entering a new dawn for home grown insurance companies.
View from the Top: Partners&’s Phil Barton on brokers' role as advisers in an unstable world
Phil Barton, CEO of Partners&, argues that a tumultuous world has put paid to a transactional approach to insurance and says larger brokers need to put clients before shareholders.
What next for the Covid business interruption insurance saga?
In light of recent FCA’s review into the handling of Covid business interruption claims, Peter Hardy, insurance expert and partner at Reed Smith and Mark Pring, partner at Reed Smith argue that the legal fallout only just begun.
Trade Voice: MGAA’s Mike Keating on why the outlook for 2023 is positive
Mike Keating, CEO of the Managing General Agents Association, says that despite external challenges, MGAs continue to demonstrate their value to their insurer and broker partners.
Why insurance should be recession proof
Editor's View: Insurance Post Editor Emma Ann Hughes kicks the tires of insurance to see if the industry is right to be pessimistic about its prospects at the moment.
View from the Top: Markel’s Nick Line on what insurers need to get right in 2023
Nick Line, chief underwriting officer at Markel International, outlines why serving customers, recruiting talent and embracing new technology are front of mind this year.
Maximising market opportunities through differentiation and relevance
Blog: Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, discusses why modern producer relationship management systems are the key to delivering positive customer outcomes.
60 Seconds With... Bethany Thomas, Spring Insure MGA
Bethany Thomas, senior underwriter at Spring Insure MGA, shares fond memories of her wedding day, reveals her love of singing, and speculates on authorship debates surrounding the work of William Shakespeare.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
How do you solve a problem like cyber?
News Editor's View: With high profile breaches becoming more and more common, is the industry well positioned to help small businesses with the growing threat of cyber attacks?
View from the Top: Hiscox’s Louise Marling on the never-ending quest for operational excellence
Louise Marling, chief operating officer at Hiscox UK, argues that while pursuing operational excellence is like looking for the pot of gold at the end of the rainbow, it is ultimately in the best interests of both the customer and insurers.
Telematics Watch: Why the cost-of-living crisis makes telematics more relevant than ever
The principle of telematics insurance has always been to reward safer drivers through lower premiums and, as household budgets are squeezed, Igo4 CEO Matt Munro explains why there is greater need than ever to highlight the economic benefits for consumers.