Opinion
Why insurers’ COOs and insurtechs need to combine forces
Editor’s View: Emma Ann Hughes says it is time chief operating officers in the insurance industry realise holding the key to floors of servers isn’t going to save them from regulatory action.
Ways to tackle economics-driven insurance application fraud
Nick Jackson, partnerships director of CDL, explains how to detect quote manipulation or misrepresentation among those feeling the pinch.
What Wahaca’s case against QIC means for insurers
Paul Grant, associate at specialist commercial disputes firm Signature Litigation, examines the ramifications of Wahaca demanding its insurer pay out for losses incurred during the Covid-19 pandemic.
Joined-up data is key to Consumer Duty compliance
Risto Rossar, founder of insurtech Insly, says insurers that still rely on Excel, Word, and a mishmash of management systems will fail to comply with the FCA's Consumer Duty.
More male insurance CEOs must follow the ladies’ lead
Connection between the insurance industry’s leaders and the wider workforce is essential if this sector is to thrive given how most of us work post-pandemic.
Are commercial buildings the next frontier for data-led risk?
With the increase in connected devices, Zurich head of innovation Mark Budd is asking why the insurance industry is not looking at connected buildings as a way of mitigating risk like it does with telematics or wearables.
Who wants to be a DLG CEO?
Editor’s View: It is approaching six months since Penny James, Direct Line Group’s CEO “stepped down” from the role, but who could be in line to take over?
View from the top: Direct Line Group’s Steve Williams on how EVs could change the insurance industry landscape
Steven Williams, head of EV strategy at Direct Line Group, shares his views on how the electrification of the automotive industry could change the insurance landscape and what challenges lies ahead as we move towards the government’s 2030 ban on new…
Blog: Why it is still good to talk to insurance customers
Sat Sanghera, CEO of IP Integration, considers how insurers have been behind the curve when it comes to customer contact technology and examines how it is still good to talk.
Are you ready for the rise of robo-insurers?
Editor’s View: Emma Ann Hughes examines how artificial intelligence has the potential to disrupt the entire traditional insurance value chain and wonders whether human insurers are ready for it?
View from the top: Why the Consumer Duty will strengthen third-party partnerships
Sharna Thomson, head of customer claims at Zurich UK, considers how the FCA's Consumer Duty requires insurers and brokers to make sure their third-party partners adhere to the new rules too.
How apprenticeships can help electric vehicle insurers
Ahead of Insurance Post's Motor and Mobility Conference 2023, Michael Golding, LV's general insurance network manager, explores the challenges with electric vehicle repairs.
Trade Voice: ABI’s Mervyn Skeet on why higher insurance bills may not be the hardest price rises to stomach
Mervyn Skeet, director of general insurance policy at the Association of British Insurers, argues that increasing home and motor insurance premiums need to be seen in a wider context of rising prices.
Should insurers heed the AI ‘nuclear’ threat warning – or carry on regardless?
Content director’s view: Jonathan Swift digests the Terminator-esque warnings over the growing use of AI and contemplates what they might mean for insurers and their customers.
View from the top: How motor insurers are recovering from 'near death experience'
Geoff Carter, chief executive of Sabre Insurance Group, examines how the motor insurance market leapt off a cliff and the ways it is clawing back to profitability.
Why inefficiency is an insurer issue
Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.
Trade Voice: CII’s Connell on avoiding unconscious bias as the industry adopts AI
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute outlines ways the industry can ensure AI is being used fairly, avoiding unconscious bias as we approach the implementation of Consumer Duty.
Where we’re going, we won’t need price comparison websites
Editor’s View: Insurance Post Editor Emma Ann Hughes wonders if the latest motor insurance developments could cause price comparison websites to soon be consigned to the history books.
View from the top: Aon’s Walia on making better decisions in uncertain times
Elisha Walia, UK chief of staff and director of UK public affairs at Aon, outlines the chronic risks that businesses need to face up to if they are to thrive in the years ahead.
How AI is shaping the future of insurance
With digital technologies disrupting every part of the insurance value chain, Vinay Nagwekar, director of insurance at Atos, considers how AI is shaping the future of insurance.
How insurers can crack down on sexual harassment
Hannah Mahon, partner at Eversheds Sutherland, reveals how small changes to employment tribunal claims forms could help insurers measure the impact of steps to crack down on sexual harassment.
Is it time to start lobbying the government to help insure SMEs?
News editor's view: Despite business insolvencies increasing year-on-year, SMEs are still not taking out insurance and, when they do, they often remain underinsured. Is it time for the government to step in?
View from the top: Ardonagh Advisory’s Jaime Swindle on the power of connection
Jaime Swindle, CEO of Ardonagh Advisory’s UK commercial MGA, says connections forged at events like last week’s British Insurance Brokers’ Association conference can unlock a wealth of opportunities.
How a Supreme Court ruling could cause surge in claims against directors
Ben Gold, partner in RPC’s professional and financial risk team, explains how a recent Supreme Court case (BTI v Sequana) confirms company directors owe a duty to creditors if the company nears balance sheet or cash flow insolvency.